Patient Access Representative - Single Business Office - Full Time

Guthrie

Pennsylvania

On-site

USD 42,600 - 60,940

Full time

14 days+

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Job summary

Guthrie is seeking a Patient Access Representative for their Single Business Office in Pennsylvania. The role entails scheduling patients and performing reception duties while ensuring an exceptional patient experience. Ideal candidates possess strong communication skills, organizational abilities, and a High School diploma. This full-time position is essential in delivering high-quality health services.

Qualifications

Customer/patient relations experience required (preferably in a healthcare setting).
At least 1‐year experience in a position requiring frequent and direct in‐person customer contact.

Responsibilities

Communicates with patients, participants and staff to schedule patients for prescribed procedures.
Performs clerical duties associated with patient registration.

Skills

Strong organizational skills

Excellent verbal communication skills

Attention to detail

Education

High School Diploma or equivalent

Job description

Patient Access Representative - Single Business Office - Full Time

Join to apply for the Patient Access Representative - Single Business Office - Full Time role at Guthrie

Patient Access Representative - Single Business Office - Full Time

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Join to apply for the Patient Access Representative - Single Business Office - Full Time role at Guthrie

Position Summary:

Communicates with patients, participants and staff to accurately schedule patients for prescribed procedures. Performs clerical and reception duties associated with patient registration.

Job Description

Position Summary:

Communicates with patients, participants and staff to accurately schedule patients for prescribed procedures. Performs clerical and reception duties associated with patient registration.

Education, License & Cert:

High School Diploma or equivalent is required.

Experience:

Customer/patient relations experience required (preferably in a healthcare setting)
At least 1‐year experience in a position requiring frequent and direct in‐person customer contact
Candidate should have experience in a role that requires:
Strong organizational skills
Excellent verbal communication skills
Frequent keyboarding
Exceptional attention to detail

Essential Functions:

Creates patient encounters in the EHR for ED, radiology, and outpatient patients. Performs all functions related to the integrity of the EHR (i.e., obtaining general consent for treatment, creating unknown encounters, merging records, scanning, prepared trauma packets)
Participates in daily auditing of registration processes
Manages incoming and outgoing telephone calls, Vocera calls, Nurse call system
Collects co‐pays and provides financial guidance related to paying outstanding balances, providing estimate letters for services rendered
Performs the function of Health Information Management department after hours
Participates in ED staff meetings and ED Shared Governance

Other Duties:

Other duties as assigned.

About Us

Joining the Guthrie team allows you to become a part of a tradition of excellence in health care. In all areas and at all levels of Guthrie, you’ll find staff members who have committed themselves to serving the community.

The Guthrie Clinic is an Equal Opportunity Employer.

The Guthrie Clinic is a non-profit, integrated, practicing physician-led organization in the Twin Tiers of New York and Pennsylvania. Our multi-specialty group practice of more than 500 physicians and 302 advanced practice providers offers 47 specialties through a regional office network providing primary and specialty care in 22 communities. Guthrie Medical Education Programs include General Surgery, Internal Medicine, Emergency Medicine, Family Medicine, Anesthesiology and Orthopedic Surgery Residency, as well as Cardiovascular, Gastroenterology and Pulmonary Critical Care Fellowship programs. Guthrie is also a clinical campus for the Geisinger Commonwealth School of Medicine.

Seniority level