Patient Services Associate

Penn Medicine, University of Pennsylvania Health System; Philadelphia (Philadelphia County); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Comprehensive benefits package

Prepaid tuition assistance program

Job summary

A leading healthcare provider in Philadelphia is seeking a Patient Services Associate. In this entry-level role, you will manage patient interactions, oversee appointment processes, and ensure quality patient care. Candidates should have a high school diploma and 2+ years of experience in a medical office or customer service environment. This full-time position offers a comprehensive benefits package.

Qualifications

• 2+ years of medical office experience or 2 years of customer service experience.
• Responsible for managing patient inquiries and appointment scheduling.

Responsibilities

• Handle patient calls and manage inquiries concerning appointments.
• Perform check-in/check-out processes and collect co-pays from patients.
• Ensure compliance with HIPAA and other regulatory standards.

Skills

Customer service

Communication

Patient-focused care

Education

H.S. Diploma/GED

Job description

Join to apply for the Patient Services Associate role at Penn Medicine, University of Pennsylvania Health System

2 days ago Be among the first 25 applicants

Join to apply for the Patient Services Associate role at Penn Medicine, University of Pennsylvania Health System

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Entity: CPUP (Clinical Practices of the University of Pennsylvania)

Department: Ophthalmology

Location: Hospital of the University of Pennsylvania- 3400 Spruce St, Philadelphia, PA

Hours: Per Departmental Needs

Summary:

• The Patient Services Associate (PSA) assists the practice/department in maintaining a patient/customer focus, supports the delivery of high-quality care, shares a passion for patient and customer-centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. The PSA is responsible for the arrival and/or departure activities of patients in the practice, managing and handling patient calls and inquiries, coordinating patient appointments, updating patient insurance/billing information, and performing point of service activities. The PSA may function in a physician practice or a call center environment. Rotation between PSA functions and/or departments may be required.
  
  

Responsibilities:

• Patient Service: Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, identifies opportunities to improve the patient experience. As per practice/department protocols and/or measurements: answer phones in a timely manner, manage/handle patient requests and route appropriately, retrieve voicemails in a timely manner, take accurate and thorough messages and route appropriately through EMR. Schedule patient appointments (on phone or in person) by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and as needed, offering alternative and canceling/rescheduling appointments. Responsible for arriving/departing activities of patient at practice and performs point of service activities collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and referrals/authorizations, updates appointment status in EMR, and finalizes all check-out procedures. Communicates with patients regarding patient flow and wait times – keeps manager aware of potential issues as they arise. Issues referrals and obtains pre-authorizations for patients as required and as per protocol.
• Financial: Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment or referral. Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols Records receipts accurately to ensure end of day reconciliation; participates in cash reconciliation delineations. Resolves work queues and/or issues from front-end reports; proactively prioritizes recovery of missing charges. Orders supplies for the office and generates front-end process reports as requested.
• Other / Regulatory: Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc) Flexible and readily adopts new processes and engages in practice operation changes.
  
  

Education or Equivalent Experience:

• Required:
• H.S. Diploma/GED
• 2+ years of medical office experience, or 2 years of customer service experience. (Advanced degrees (Associate's, Bachelor's, Master's) may be considered in lieu of experience.)
  
  

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Wellness and Fitness Services, Hospitals and Health Care, and Medical Practices

Referrals increase your chances of interviewing at Penn Medicine, University of Pennsylvania Health System by 2x

Sign in to set job alerts for “Patient Service Representative” roles.

PATIENT SERVICES REPRESENTATIVE (FT; 40hrs/wk) - Temple Health/Chestnut Hill, Family Practice

PATIENT SERVICES REPRESENTATIVE (FT; 40hrs/wk) - Chestnut Hill Hospital

PATIENT SERVICES REPRESENTATIVE (FT; 40hrs/wk) - Temple/Chestnut Hill Hospital

Patient Services Representative - Burlington County Endoscopy Center

Patient Access Rep Lead- Full Time, Evenings- Nazareth Hospital

Pre-Service Representative - Patient Access - Part-Time - Days

Plymouth Meeting, PA $17.00-$19.00 2 weeks ago

West Chester, PA $16.00-$21.00 2 weeks ago

Patient Access Rep Lead- Full Time, Evenings- Nazareth Hospital

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.