Patient Access Representative - Shelby

Trinity Health MI; Shelby Charter Township (MI); On-site; USD 19,000 - 29,000; Part time

Job summary

Trinity Health MI is seeking a Part-time Registration Specialist I to support patient access and insurance verification at our Shelby location. The role involves pre-registration, scheduling, and collecting patient payments within a diverse hospital environment.

Requirements include at least 1 year of customer service experience, HS diploma, and completion of HFMA CRCR or NAHAM CHAA within the first year. Training includes two weeks of EPIC sessions, Monday through Friday, 8am-4:30pm.

Qualifications

• 1 year customer service experience.
• HS Diploma or equivalent.
• HFMA CRCR or NAHAM CHAA within one year of hire.
• Knowledge of medical terminology beneficial.
• Insurance verification and ability to explain benefits.

Responsibilities

• Provide patient-focused customer service.
• Perform outpatient/inpatient registration and insurance verification.
• Collect patient financial liability payments and ensure financial requirements are met.
• Provide general information to hospital users, patients, families and physician offices.

Skills

Customer service

Education

HS Diploma or equivalent

HFMA CRCR

NAHAM CHAA

Job description

Employment Type:

Part time

Shift:

Rotating Shift

Description:

SHIFT Variable from 6am-11pm. Some weekends and holidays. This is a part-time position that allows you to pick up various/variable shift hours. Must be able to attend two-week EPIC training M-F, 8a-430p first two weeks

Position Summary

Purpose Uses specialized knowledge to support key areas of the organization related to an area of expertise. Uses data, research analysis, critical thinking & problem-solving skills to support colleagues & leadership in achieving organization’s strategic objectives. Serves as a peer influencer & may direct a project or project team by applying industry experience & specialized knowledge. Note: “patients” refers to patients, clients, residents, participants, customers, members

Functional Role (not inclusive of titles or advancement career progression Supports customer relations, physician relations, patient care & hospital business services by performing administrative & scheduling for multiple areas.

Specialist I: Responsible for pre-registration, scheduling, electronically verifying insurance eligibility & accurately identifying & collecting patient financial responsibility. Handles complex scheduled events, including high dollar testing, associated studies & those with study specific instructions & communicates effectively to service delivery areas to maximize patient flow & customer service. Begins the overall patient experience & initiate the billing process for any services provided by the hospital.

Schedule

• Variable, from 6am to 11pm. Some weekends and holidays.
• This is a part-time position that allows you to pick up various/variable shift hours.

Training

The first two weeks of training are M-F, 8a-430pm must be able to attend this*

Location

Onsite, Shelby

Minimum Qualifications

• 1 year customer service experience, required
• HS Diploma or equivalent
• HFMA CRCR or NAHAM CHAA required within one (1) year of hire.

Additional Qualifications (nice to have)

Medical terminology required & knowledge of diagnostic & procedural coding Insurance verification with the ability to explain benefits, secure necessary authorizations

What you will do

• Provides patient focused customer service.
• Performs outpatient & / or inpatient registration & insurance verification functions.
• Collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals.
• Provides general information to hospital users, patients, families & physician offices.

Essential Functions

Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions. Work Focus: Researches, collects & analyzes information. Identifies opportunities, develops solutions, & leads through resolution. Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience. Responsible for distribution of analytical reports. Process Focus: Utilizes multiple system applications to perform analysis, create reports & develop educational materials. Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized. Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge. Data Management & Analysis: Research & compiles information to support ad-hoc operational projects & initiatives. Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making. Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts. Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.