Patient Access Representative Senior - Short Pump Pavilion - Days

Virginia Commonwealth University Health; Richmond (VA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare provider in Richmond, VA is seeking a Patient Access Representative Senior. In this full-time role, you will manage patient reception, scheduling, and registration, ensuring a high level of customer service. Responsibilities include greeting patients, validating insurance, collecting co-pays, and training new staff. This position may require working off-shifts and weekends. A $1,000 sign-on bonus is offered for accepted offers by June 30, 2025.

Benefits

Sign-on Bonus

Qualifications

• Minimum 1 year of healthcare patient scheduling/registration experience.
• Ability to operate independently and train new staff.

Responsibilities

• Greet patients and secure accurate patient information.
• Validate insurance eligibility and enter data into systems.
• Collect co-pays and assist with financial counseling.

Skills

Customer Service

Problem Solving

Communication

Education

High School Diploma

Associate or Bachelor’s Degree

Job description

Patient Access Representative Senior - Short Pump Pavilion - Days

Overview

Apply to this full-time position located in Richmond, VA. Posted 3 days ago, with a $1,000 sign-on bonus for offers accepted by June 30, 2025 (terms and conditions apply).

Role Summary

The Patient Access Senior Representative demonstrates strong customer service skills while managing reception, scheduling, and patient registration for appointments and procedures.

Responsibilities

1. Greet patients and secure accurate patient information.
2. Validate insurance eligibility and enter data into systems.
3. Collect co-pays and assist with financial counseling and clearance as needed.
4. Perform all aspects of the Patient Access Representative role as required.
5. Train and orient new staff members.
6. Notify supervisors of policy violations or issues.
7. Cross-cover all department functions as needed.
8. Work off-shifts, weekends, or holidays if required.

Qualifications

• Minimum 1 year of healthcare patient scheduling/registration experience.
• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Strong customer service and patient-centered focus.
• Ability to operate independently and train new staff.
• Physical ability to lift less than 20 lbs and perform prolonged sitting and walking.
• Strong recall, reasoning, problem-solving, and communication skills.

Additional Information

May require working off-shifts, weekends, and holidays. May have access to medications and supplies. Responsible for maintaining compliance with policies and procedures.

Equal Opportunity

EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.

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