Patient Access Representative Senior - Short Pump Pavilion - Days

Virginia Commonwealth University Health Systems; Richmond (VA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare institution is seeking a Patient Access Senior Representative to manage patient interactions and ensure accurate registration processes. The role requires strong customer service skills and previous experience in a healthcare setting. The candidate will be responsible for scheduling, registration, and assisting with financial counseling. Join a dedicated team committed to providing excellent patient care in a fast-paced environment.

Benefits

Sign-On Bonus

Qualifications

• Minimum 1 year of patient scheduling/registration experience in healthcare.
• Strong customer service skills required.

Responsibilities

• Handle reception, scheduling, and registration of patients.
• Ensure registration data accuracy and validate insurance eligibility.

Skills

Customer Service

Patient-Centered Focus

Education

High School Diploma

Associates Degree

Bachelor's Degree

Job description

$1,000 Sign-On Bonus for offers accepted by June 30, 2025. Terms and Conditions apply.

Job Description

The Patient Access Senior Representative demonstrates strong customer service orientation while handling all business functions in an assigned area, including reception, scheduling, and registering patients for appointments and/or procedures.

The Patient Access Senior Representative greets patients, secures appropriate patient information, ensures registration data accuracy, validates insurance eligibility, enters information into systems, collects co-payments (if applicable), and assists with financial counseling and clearance as necessary. This role performs all aspects of the Patient Access Representative position as needed.

Qualifications

• Experience REQUIRED: Minimum of one (1) year of previous patient scheduling/registration experience in a healthcare setting. Strong customer service skills and patient-centered focus.
• Education/Training REQUIRED: High school diploma or equivalent. Preferred: Associates or Bachelor's Degree in Accounting, Finance, Business Administration, Healthcare Administration, or a related field from an accredited program.
• Independent actions: Cross-cover all Patient Access functions, operate self-directed, train new hires, report policy violations immediately.
• Additional requirements: May require off-shift/weekend/holiday work; may be part of essential staffing.
• Physical requirements: Lifting less than 20 lbs, prolonged sitting, walking. Mental/Sensory skills include recall, reasoning, problem-solving, hearing, speaking clearly, writing legibly, reading, logical thinking. Capable of handling a fast-paced environment and multiple priorities.

Additional Information

May involve contact with medications and supplies. Supervisory responsibilities include training and onboarding new team members.

EEO Employer/Protected Veteran status, compliant with 41 CFR 60-1.4.