Patient Access Representative Per Diem

GMC Geisinger Medical Center; United States; Presencial; USD 36.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) plan with Geisinger contributed

Free Care.com membership

Employee Assistance Program (EAP)

MyHealth Rewards wellness program

Descripción de la vacante

Geisinger Medical Center is seeking a Front Desk Support professional to greet and register patients, support checkout, and schedule future appointments. You will handle demographics, insurance details, and patient communications in a fast-paced environment.

Responsibilities include facilitating kiosk check-in, explaining costs, maintaining medical records, and coordinating follow-up visits. A high school diploma and patient-service experience are preferred, with emphasis on accuracy and privacy.

Formación

• High School Diploma or GED is required.
• Minimum 1 year related work experience is preferred.
• Strong communication and computer literacy are essential for daily tasks.
• HIPAA compliance and patient privacy are critical.
• Ability to multitask and organize workload in a busy clinic.

Responsabilidades

• Check-in patients and verify demographics accurately.
• Monitor wait times and communicate changes to patients.
• Provide kiosk support for self check-in when available.
• Assign primary/secondary/tertiary insurance correctly per encounter.
• Explain financial responsibilities and collect fees at point of service.
• Schedule follow-ups and referrals as needed; manage recalls.

Conocimientos

Clinic Support Services

Communication

Computer Literacy

Customer Service

Health Information Systems (HIS)

HIPAA Compliance

Multitasking

Organizing

Teamwork

Educación

High School Diploma or GED

Descripción del empleo

Location: Geisinger Medical Center (GMC) Shift: Days (United States of America) Scheduled Weekly Hours: 0 Worker Type: Regular Exemption Status: No

Job Summary:

Responsible for front line support to the department. Coordinates and performs front line office activities in an effective and efficient manner for the department. Greets and registers incoming patients, supports the patient check out process and schedules future appointments as applicable.

Job Duties:

• Responsible for checking patients in for appointments and accurately verifying demographics.
• Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary.
• Provides kiosk support to facilitate check-in where applicable.
• Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter.
• Reads and interprets insurance responses.
• Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures.
• Communicates financial obligations to patients and collects fees at time of service as appropriate.
• Communicates the purpose of and completes all necessary regulatory forms with patient.
• Completes patient's visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible.
• Processes multi-channel messages related to patient and/or physician requests regarding appointments, referrals, prescriptions, and complaints.
• Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.
• Performs cash posting following department guidelines.
• Independently works work queues to ensure timely resolution of all accounts.
• Maintain productivity and quality performance expectations
• Accurately performs medical record maintenance and releases.
• Assists with referrals and pre-certifications, at the time of encounter.
• Properly utilizes and maintains patient recall and reschedule lists.
• Work is typically performed in an office environment.
• Accountable for satisfying all job specific obligations and complying with all organization policies and procedures.

Position Details:

Hours: Discussed in interview process.

Benefits of working at Geisinger:

• 401(k) plan that includes automatic Geisinger contributions
• Free Care.com membership with discounted backup care for your loved ones
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care; Access free legal guidance, mental health visits, work-life support, digital self-help tools and more
• MyHealth Rewards wellness program to improve your health

Education:

High School Diploma or Equivalent (GED)- (Required)

Experience:

Minimum of 1 year-Related work experience (Preferred)

Certification(s) and License(s):

Skills:

• Clinic Support Services
• Communication
• Computer Literacy
• Customer Service
• Health Information Systems (HIS)
• HIPAA Compliance
• Multitasking
• Organizing
• Teamwork

OUR PURPOSE & VALUES:

• Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.
• KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
• EXCELLENCE: We treasure colleagues who humbly strive for excellence.
• LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
• INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
• SAFETY: We provide a safe environment for our patients and members and the Geisinger family.
• We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.
• Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Geisinger is committed to making better health easier for the more than 1 million people it serves. Founded more than 100 years ago by Abigail Geisinger, the system now includes nine hospital campuses, a 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,600 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually. We offer healthcare benefits for full time and part time positions from day one, including vision, dental and benefits for domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

For more information, visit www.geisinger.org, or connect with us on Facebook, Instagram, LinkedIn and Twitter.

* Does not qualify for J-1 waiver. We are an affirmative action, equal opportunity employer. Women and Minorities are encouraged to apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.