Patient Access Representative - Specialty Clinics

Geisinger; Scranton (Lackawanna County); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Full benefits from day one

Tuition reimbursement

PTO

Job summary

Geisinger Community Medical Center, Scranton, PA, seeks a frontline patient access specialist responsible for greeting and registering patients, verifying demographics, and supporting the check-out process. This role handles multi-channel messages and scheduling while maintaining privacy and accurate records.

The position offers full benefits from day one, PTO, tuition reimbursement, and comprehensive health plans.

Qualifications

• Front desk experience in a medical setting preferred.
• Greet and register patients accurately; verify demographics.
• Ability to explain procedures and collect payments as applicable.

Responsibilities

• Check in patients and verify demographics.
• Monitor patient wait times and communicate updates.
• Support kiosk check-in where applicable.
• Explain financial responsibility and collect copays.
• Schedule follow-up appointments and referrals as needed.

Skills

Clerical

Communication

Customer Service

Office Politics

Confidentiality

Education

High School Diploma or GED

Job description

Location & Shift & Hours

Location: Geisinger Community Medical Center (GCMC)

Shift: Rotation (United States of America)

Scheduled Weekly Hours: 40

Worker Type: Regular

Exemption Status: No

Job Summary

Responsible for front line support to the department. Coordinates and performs front line office activities in an effective and efficient manner for the department. Greets and registers incoming patients, supports the patient check out process and schedules future appointments as applicable.

Job Duties

• Responsible for checking patients in for appointments and accurately verifying demographics.
• Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary.
• Provides kiosk support to facilitate check‑in where applicable.
• Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter.
• Reads and interprets insurance responses.
• Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures.
• Communicates financial obligations to patients and collects fees at time of service as appropriate.
• Communicates the purpose of and completes all necessary regulatory forms with patient.
• Completes patient's visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible.
• Processes multi‑channel messages related to patient and or physician requests regarding appointments, referrals, prescriptions, and complaints.
• Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.
• Performs cash posting following department guidelines.
• Independently works work queues to ensure timely resolution of all accounts.
• Maintain productivity and quality performance expectations.
• Accurately performs medical record maintenance and releases.
• Assists with referrals and pre‑certifications, at the time of encounter.
• Properly utilizes and maintains patient recall and reschedule lists.
• Work is typically performed in an office environment.
• Accountable for satisfying all job specific obligations and complying with all organization policies and procedures.
• The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details

Benefits of working at Geisinger:

• Full benefits (health, dental and vision) starting on day one
• Three medical plan choices, including an expanded network for out‑of‑area employees and dependents
• Pre‑tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA)
• Company‑paid life insurance, short‑term disability, and long‑term disability coverage
• 401(k) plan that includes automatic Geisinger contributions
• Generous paid time off (PTO) plan that allows you to accrue time quickly
• Up to $5,000 in tuition reimbursement per calendar year
• MyHealth Rewards wellness program to improve your health while earning a financial incentive
• Family‑friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, &pet care. Access free legal guidance, mental health visits, work‑life support, digital self‑help tools and more.
• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance.

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.

Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

Education

High School Diploma or Equivalent (GED)- (Required)

Experience

Minimum of 1 year-Related work experience (Preferred)

Certification(s) and License(s)

None specified

Skills

Clerical I, Communication, Customer Service, Office Politics And Confidentiality

OUR PURPOSE & VALUES

Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.

KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.

EXCELLENCE: We treasure colleagues who humbly strive for excellence.

LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.

About Geisinger

Geisinger is committed to making better health easier for the more than 1 million people it serves. Founded more than 100 years ago by Abigail Geisinger, the system now includes nine hospital campuses, a 550,000‑member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,600 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually.

For more information, visit www.geisinger.org, or connect with us on Facebook, Instagram, LinkedIn and Twitter.

* Does not qualify for J-1 waiver.

We are an Affimative Action, Equal Opportunity Employer.