Patient Access Representative - Hudsonville

MI_SMHC Trinity Health - Michigan; Hudsonville (MI); On-site; USD 23,000 - 30,000; Full time

Job summary

Trinity Health is seeking a Patient Access Representative in Hudsonville, MI for a full-time 40-hour week. You will greet patients, verify demographic, clinical, financial and insurance details during registration, and enter data into the accounting system.

You will conduct online insurance eligibility checks, collect liabilities, and refer cases to financial counseling as needed. Training is provided during the first two weeks of employment.

Qualifications

• 1 year customer service experience.
• HS Diploma or equivalent; HFMA CRCR or NAHAM CHAA within 1 year of hire.
• Strong communication and attention to detail.
• Knowledge of medical terminology is a plus.

Responsibilities

• Greet patients and family members and obtain/verify demographic, clinical, financial and insurance information during registration.
• Enter patient/guarantor information into the patient accounting system and obtain signatures on forms.
• Perform online insurance eligibility/benefit verification on designated cases.
• Notify patient/guarantor and collect patient liabilities; refer appropriate cases to financial counseling.
• Provide escort and directional support to patients, family members and visitors.

Skills

Customer service

Insurance verification

Medical terminology

Education

HS Diploma or equivalent (HFMA CRCR or NAHAM CHAA within 1 year)

Job description

Employment Type: Full time Shift: Description: The Patient Access Representative greets patients/family members and obtains and/or verifies demographic, clinical, financial and insurance information in the process of registering patients for service delivery, including the entry of patient/guarantor information in the patient accounting system, collection of patient signatures on all appropriate forms and the imaging/copying of registration documents. Obtains and processes signed physician orders, conducts online insurance eligibility/benefit verification on designated cases, notifies patient/guarantor and collects patient liabilities, and refers appropriate cases to financial counseling for follow-up and consultation. May provide escort and directional support to patients, family members and visitors.

Status: Full time - 40 hours per week Week 1: M-F 7:45am-4:15pm Training: The first two weeks of training are M-F, 8a-430pm must be able to attend this*

Location: Onsite, Hudsonville

Minimum Qualifications:

• 1 year customer service experience
• required HS Diploma or equivalent HFMA CRCR or NAHAM CHAA required within one (1) year of hire.

Additional Qualifications (nice to have):

• Medical terminology required & knowledge of diagnostic & procedural coding
• Insurance verification with the ability to explain benefits, secure necessary authorizations

Our Trinity Health Culture:

Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions. Work Focus: Researches, collects & analyzes information. Identifies opportunities, develops solutions, & leads through resolution. Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience. Responsible for distribution of analytical reports. Process Focus: Utilizes multiple system applications to perform analysis, create reports & develop educational materials. Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized. Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge. Data Management & Analysis: Research & compiles information to support ad-hoc operational projects & initiatives. Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making. Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts. Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs.

For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.