Patient Access Representative - Rehab Therapy

PeaceHealth; Bellingham (WA); Presencial; USD 32.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full medical/dental/vision coverage

403b retirement plan with employer to

Paid time off

Life and disability insurance

Tuition reimbursement

Wellness benefits

EAP and mental health program

Descripción de la vacante

PeaceHealth is seeking a Patient Access Representative - Rehab Therapy for a Full Time, 0.80 FTE, Day position. The salary range is $23.29 – $34.92 per hour. This role connects scheduling, insurance verification, and pre-certification, acting as a liaison with physician practices for pre-visit services.

The position is represented by a collective bargaining agreement; multiple openings may exist on this posting.

Formación

• High School Diploma preferred or equivalent.
• Minimum 1 year medical office or customer service experience.
• Experience with Word, Excel, Outlook is preferred.
• Knowledge of Medical Terminology and CPT/ICD-10 (preferred).
• Knowledge of insurance processes (preferred).
• Ability to manage conflict professionally.
• Excellent time management to meet deadlines.
• Strong customer service and interpersonal skills.

Responsabilidades

• Pre-register/register patients with accurate demographics and data.
• Collect patient balances, co-pays, and insurance payments.
• Verify coverage and obtain prior authorizations/referrals.
• Respond to customer inquiries.
• Assist with departmental coverage as needed.
• Manage daily appointment schedules and reminders.
• Transport patients when needed.
• Perform other duties as assigned.

Conocimientos

Customer service

Time management

Conflict management

Interpersonal skills

Educación

High School Diploma or equivalent

Herramientas

MS Office

Descripción del empleo

Description

PeaceHealth is seeking a Patient Access Representative - Rehab Therapy for a Full Time, 0.80 FTE, Day position. The salary range for this job opening at PeaceHealth is $23.29 – $34.92. The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc.

This position is represented by a collective bargaining agreement. There may be more than one opening on this posting.

Job Summary

Assists in coordinating the activities between scheduling, insurance verification and pre-certification. Acts as a clinical liaison with physician practices interacting with pre-visit services.

Details of the Position

• Pre-registers/registers patients with accurate patient demographic, financial data. May register patients using varying methods depending upon location, which may include mobile cart.
• Collects patient balances, co-payment, co-insurance, or other payment types.
• Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival.
• Responds to customer’s inquiries.
• Assists with departmental coverage as needed.
• Manages daily appointment schedules which may include reminder calls and calling all referrals.
• May transport patients utilizing escort or wheeled transport equipment.
• Performs other duties as assigned.

What You Bring

• High School Diploma Preferred: or equivalent
• Minimum of 1 year Required: Medical office or related customer service experience
• Preferred: Experience with Microsoft Office applications, including Word, Excel and Outlook
• Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding. (Preferred)
• Knowledge of insurance process and regulations. (Preferred)
• Must be able to manage conflict effectively and professionally. (Required)
• Excellent time management skills, with an emphasis on meeting time sensitive deadlines. (Required)
• Good customer service skills and good interpersonal skills. (Required)

Department / Location Specific Notes

PHMG and Outpatient Clinics:

• Strong background in customer service may be considered in lieu of medical office or related experience.

St. Joseph Medical Center, Peace Island Medical Center, United General Medical Center, Ketchikan Medical Center, Cottage Grove Medical Center and Peace Harbor Medical Center:

• Management of ED incoming phone calls and may be required to provide switchboard coverage.
• Monitor OB Prosec/McKinley alarm system.
• May be required to assist with Cardiac Rehab departmental charge entry.

Working Conditions

Lifting

• Consistently operates computer and other office equipment.

• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

• Sedentary work.

Environmental Conditions

• Predominantly operates in an office environment.

Mental/Visual

• Ability to communicate and exchange accurate information.

• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical/dental/vision coverage; 403b retirement plan employer base and matching contributions; paid time off; employer-paid life and disability insurance with additional buyup coverage options; tuition and continuing education reimbursement; wellness benefits, and expanded EAP and mental health program.

• full medical/dental/vision coverage
• 403b retirement plan employer base and matching contributions
• paid time off
• employer-paid life and disability insurance with additional buyup coverage options
• tuition and continuing education reimbursement
• wellness benefits
• expanded EAP and mental health program

See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility.

For full consideration of your skills and abilities, please attach a current resume with your application. EEO Aff... Vets/Disabled in accordance with applicable local, state, or federal laws.