Patient Access Representative - OB GYN

PeaceHealth; Ketchikan (AK); Presencial; USD 34.000 - 46.000; A tiempo parcial

Descripción de la vacante

PeaceHealth is seeking a Patient Access Representative - OB GYN for a Part Time, 0.50 FTE, Day position in Alaska. The salary range is $24.54 – $33.14 per hour, with the hiring rate dependent on education and experience.

The role coordinates scheduling, insurance verification and pre-certification, acting as a clinical liaison among physician practices and pre-visit services. Strong customer service and medical terminology knowledge are essential.

Formación

• High School Diploma Preferred or equivalent.
• Minimum 1 year Medical office or related customer service experience.
• Experience with Microsoft Office applications (Word, Excel, Outlook) preferred.

Responsabilidades

• Pre-registers/registers patients with accurate demographic and financial data.
• Collects patient balances, co-payments, co-insurance, or other payments.
• Verifies insurance coverage and obtains prior authorizations/referrals as needed.
• Responds to customer inquiries.
• Assists with departmental coverage as needed.
• Manages daily appointment schedules and reminders for referrals.
• May transport patients using escort or wheeled transport equipment.
• Performs other duties as assigned.

Conocimientos

Medical Terminology

CPT/ICD-10 knowledge

Insurance process

Conflict resolution

Time management

Customer service

Interpersonal skills

Educación

High School Diploma or equivalent

1 year medical office/customer service experience

Microsoft Office (Word/Excel/Outlook) experience

Herramientas

Microsoft Office Suite

Descripción del empleo

Description

PeaceHealth is seeking a Patient Access Representative - OB GYN for a Part Time, 0.50 FTE, Day position.

The salary range for this job opening at PeaceHealth is $24.54 – $33.14.

The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc.

Job Summary

Assists in coordinating the activities between scheduling, insurance verification and pre-certification. Acts as a clinical liaison with physician practices interacting with pre-visit services.

Details of the Position

• Pre-registers/registers patients with accurate patient demographic, financial data. May register patients using varying methods depending upon location, which may include mobile cart.
• Collects patient balances, co-payment, co-insurance, or other payment types.
• Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival.
• Responds to customer’s inquiries.
• Assists with departmental coverage as needed.
• Manages daily appointment schedules which may include reminder calls and calling all referrals.
• May transport patients utilizing escort or wheeled transport equipment.
• Performs other duties as assigned.

Details of the Position

• High School Diploma Preferred: or equivalent
• Minimum of 1 year Required: Medical office or related customer service experience
• Preferred: Experience with Microsoft Office applications, including Word, Excel and Outlook

Skills

• Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding. (Preferred)
• Knowledge of insurance process and regulations. (Preferred)
• Must be able to manage conflict effectively and professionally. (Required)
• Excellent time management skills, with an emphasis on meeting time sensitive deadlines. (Required)
• Good customer service skills and good interpersonal skills. (Required)

Department / Location Specific Notes

Care Delivery Area and Outpatient Clinics:

• Strong background in customer service may be considered in lieu of medical office or related experience.

Ketchikan Medical Center:

• Management of ED incoming phone calls, and may be required to provide switchboard coverage.
• Monitor OB Prosec/McKinley alarm system.
• May be required to assist with Cardiac Rehab departmental charge entry.

Southeast Alaska - PHMG:

• May work with healthcare team to obtain VA/Tricare or State of Alaska Medicaid Authorization for medical care and/or travel, including air or ground transportation and lodging/meals for patients and their escorts (if applicable), who are referred by PeaceHealth to medical facilities in and outside of the State of Alaska.
• When necessary, effectively communicates with care team, VA/Tricare, or State of Alaska Medicaid travel on behalf of patient and referring provider. Maintains VA and/or State of Alaska log; accurately tracking authorization status and voucher usage for stocking adequate supply.

Working Conditions

• Consistently operates computer and other office equipment.
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Sedentary work.
• Predominantly operates in an office environment.
• Ability to communicate and exchange accurate information.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical/dental/vision coverage; 403b retirement plan employer base and matching contributions; paid time off; employer-paid life and disability insurance with additional buyup coverage options; tuition and continuing education reimbursement; wellness benefits, and expanded EAP and mental health program.

See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility.

For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affi…