Patient Access Representative - Admitting

PeaceHealth; Friday Harbor (WA); On-site; USD 33,000 - 45,000; Part time

Job summary

PeaceHealth is seeking a Patient Access Representative - Admitting for a Per Diem/Relief, 0.00 FTE, Variable position at peace Island / Friday Harbor area. The role includes pre-registering patients, verifying insurance and coordinating with scheduling and pre-certification.

The position requires 1 year of medical office or customer service experience, strong MS Office skills, and knowledge of CPT/ICD-10 coding.

Qualifications

• High School Diploma preferred or equivalent.
• Minimum of 1 year medical office or related customer service experience.
• Experience with Microsoft Office applications (Word, Excel, Outlook).
• Knowledge of Medical Terminology and CPT/ICD-10 coding (preferred).
• Knowledge of insurance process and regulations (preferred).
• Ability to manage conflict effectively (required).
• Excellent time management skills and ability to meet deadlines (required).
• Good customer service and interpersonal skills (required).

Responsibilities

• Pre-registers/registers patients with accurate demographic and financial data.
• Collects patient balances, co-payments, co-insurance, or other payment types.
• Verifies coverage and ensures insurance requirements are met; obtains prior authorizations/referrals as appropriate.
• Responds to customer inquiries.
• Assist with departmental coverage as needed.
• Manage daily appointment schedules and reminders; contact referrals as needed.
• May transport patients as required.
• Performs other duties as assigned.

Skills

Customer service

Time management

Conflict resolution

Interpersonal skills

MS Office

Medical terminology

CPT/ICD-10 knowledge

Medical office experience

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

Description

PeaceHealth is seeking a Patient Access Representative - Admitting for a Per Diem/Relief, 0.00 FTE, Variable position. The salary range for this job opening at PeaceHealth is $24.09 – $32.51. The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc.

Job Summary

Assists in coordinating the activities between scheduling, insurance verification and pre-certification. Acts as a clinical liaison with physician practices interacting with pre-visit services.

Details of the Position

• Pre-registers/registers patients with accurate patient demographic, financial data. May register patients using varying methods depending upon location, which may include mobile cart.
• Collects patient balances, co-payment, co-insurance, or other payment types.
• Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival.
• Responds to customer’s inquiries.
• Assists with departmental coverage as needed.
• Manages daily appointment schedules which may include reminder calls and calling all referrals.
• May transport patients utilizing escort or wheeled transport equipment.
• Performs other duties as assigned.

What You Bring

• High School Diploma Preferred: or equivalent
• Minimum of 1 year Required: Medical office or related customer service experience and
• Preferred: Experience with Microsoft Office applications, including Word, Excel and Outlook
• Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding. (Preferred)
• Knowledge of insurance process and regulations. (Preferred)
• Must be able to manage conflict effectively and professionally. (Required)
• Excellent time management skills, with an emphasis on meeting time sensitive deadlines. (Required)
• Good customer service skills and good interpersonal skills. (Required)

Department / Location Specific Notes

St. Joseph Medical Center, Peace Island Medical Center, United General Medical Center, Ketchikan Medical Center, Cottage Grove Medical Center and Peace Harbor Medical Center:

• Management of ED incoming phone calls, and may be required to provide switchboard coverage.
• Monitor OB Prosec/McKinley alarm system.
• May be required to assist with Cardiac Rehab departmental charge entry.

Working Conditions

Lifting

• Consistently operates computer and other office equipment.

• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

• Sedentary work.

Environmental Conditions

• Predominantly operates in an office environment.

Mental/Visual

• Ability to communicate and exchange accurate information.

• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

PeaceHealth is committed to the overall wellbeing of our caregivers. The benefits included in positions less than 0.5 FTE are 403b retirement plan for caregiver contributions; wellness benefits, discount program, and expanded EAP and mental health program.

See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility.

EEO Aff...in accordance with applicable local, state or federal laws.