Patient Access Representative - Admitting

PeaceHealth; Vancouver (WA); On-site; USD 33,000 - 49,000; Part time

Job summary

PeaceHealth in Vancouver, WA is seeking a Part Time Patient Access Representative - Admitting to support scheduling and insurance verification prior to visit. This 0.8 FTE role handles pre-registration, collects payments, verifies coverage and prior authorizations, and collaborates with clinical staff to ensure smooth patient flow.

Strong customer service and knowledge of medical terminology are preferred; MS Office skills are beneficial.

Qualifications

• Medical terminology and CPT/ICD-10 knowledge preferred.
• Experience with medical office or related customer service at least 1 year.
• Familiarity with insurance processes and regulations preferred.

Responsibilities

• Pre-registers/registers patients with accurate demographic and financial data.
• Collect balances, co-payments and co-insurance as applicable.
• Verify coverage and obtain required prior authorizations or referrals.
• Respond to customer inquiries and assist with department coverage.
• Manage daily appointment schedules and reminders.
• May transport patients as needed; perform other duties.

Skills

Medical Terminology

CPT/ICD-10 coding

Insurance process

Conflict management

Time management

Customer service

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Description

PeaceHealth is seeking a Patient Access Representative - Admitting for a Part Time, 0.80 FTE, Variable position.

The salary range for this job opening at PeaceHealth is $23.63 – $35.47.

The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc.

This position is represented by a collective bargaining agreement. There may be more than one opening on this posting.

Job Summary

Assists in coordinating the activities between scheduling, insurance verification and pre-certification. Acts as a clinical liaison with physician practices interacting with pre-visit services.

Details of the Position

• Pre-registers/registers patients with accurate patient demographic, financial data. May register patients using varying methods depending upon location, which may include mobile cart.
• Collects patient balances, co-payment, co-insurance, or other payment types.
• Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival.
• Responds to customer’s inquiries.
• Assists with departmental coverage as needed.
• Manages daily appointment schedules which may include reminder calls and calling all referrals.
• May transport patients utilizing escort or wheeled transport equipment.
• Performs other duties as assigned.

What you bring

• High School Diploma Preferred: or equivalent
• Minimum of 1 year Required: Medical office or related customer service experience
• Preferred: Experience with Microsoft Office applications, including Word, Excel and Outlook

Skills

• Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding. (Preferred)
• Knowledge of insurance process and regulations. (Preferred)
• Must be able to manage conflict effectively and professionally. (Required)
• Excellent time management skills, with an emphasis on meeting time sensitive deadlines. (Required)
• Good customer service skills and good interpersonal skills. (Required)

Department / Location Specific Notes

Southwest:

• For PFS Admitting Department, some positions are designated as floating between locations.

Working Conditions

• Consistently operates computer and other office equipment.
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Sedentary work.
• Predominantly operates in an office environment.
• Ability to communicate and exchange accurate information.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

For additional information or questions about this position, please email Jen Worthington at [e-mail] or call 360-448-0542.

PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical/dental/vision coverage; 403b retirement plan employer base and matching contributions; paid time off; employer-paid life and disability insurance with additional buyup coverage options; tuition and continuing education reimbursement; wellness benefits, and expanded EAP and mental health program.

See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility.

EEO Affine... Employer/Vets/Disabled in accordance with applicable local, state, or federal laws.