Patient Access Representative, Float - Women's OBGYN - 40 hrs/week

sanford; Sioux Falls (SD); Presencial; USD 22 000 - 32 000; Tempo integral

Resumo da oferta

Sanford Health is seeking a Patient Access Representative to deliver outstanding customer service as the first point of contact in clinics or over the phone. Responsibilities include greeting patients, verifying demographics, processing forms, and establishing financial responsibility while adhering to policies.

You will schedule with nursing teams, obtain referrals and pre-authorizations, and arrange interpreter services.

Qualificações

• High school diploma or equivalent preferred.
• Post-secondary education helpful.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.

Responsabilidades

• Greet patients and verifies demographics.
• Create, scan & route documents or electronic forms.
• Inform patients about documents and capture signatures.
• Establish financial responsibility and assist with arrangements per policy.
• Collect co-payments, pre-payments, and payments on account balances.
• Coordinate scheduling with nursing team and providers; obtain referrals and pre-authorizations.
• Arrange interpreter services; handle check-in/out; operate multi-line phone.
• Coordinate Telemed appointments and reminders; support chart preparation and record management.

Conhecimentos

Customer service

Communication

Attention to detail

Formação académica

High school diploma or equivalent

Post-secondary education helpful

Descrição da oferta de emprego

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world‑class health care in America’s heartland.

Work Shift: 8 Hours - Day Shifts (United States of America)

Scheduled Weekly Hours: 40

Compensation: Salary Range: $16.25 - $23.00

Union Position: No

Summary

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic.

Job Description

REGISTRATION

• Greet patients & verifies demographics
• Creating, scanning & routing documents or electronic forms
• Inform patients what the document is & capture signatures on necessary paperwork
• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
• Collects co-payments, pre-payments, and payments on account balances
• May work through the registration work queue to address and resolve registration errors or denied insurance claims

SCHEDULING

• Work with nursing team & providers to coordinate & schedule appointments to meet patient's needs, coordinate provider schedule
• Obtain and coordinate referrals & conduct pre-authorization
• Arrange interpreter services
• Check patients in/out
• Operate multi-line phone
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers

ADDITIONAL DUTIES MAY INCLUDE

• Preparation & coordination of charts
• Organize supporting provider documents
• Initiation & collaboration of patient financial assistance
• Track patient visits & health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordination of Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties, such as make copies or send faxes

Qualifications

High school diploma or equivalent preferred. Post-secondary education helpful.

One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired.

May require BLS for certain locations and/or settings.

Sanford is an EEO/AA Employer M/F/Disability/Vet.