Patient Access Representative (PRN - Emergency Department)

Munson Healthcare; Traverse City (MI); In loco; USD 22.000 - 33.000; Tempo pieno

Vantaggi offerti da questo lavoro

Tuition reimbursement

Full benefits

Paid holidays

PTO

Descrizione del lavoro

Munson Healthcare in Michigan is seeking a Patient Access Representative (PRN) for the Emergency Department. The role requires greeting and directing patients, registering information, and ensuring smooth patient flow in a fast-paced hospital setting.

This PRN opportunity supports coverage for call-ins and PTO, with a focus on exceptional patient service and confidentiality. Ideal candidates have 2 years in customer service or healthcare, an associate degree or equivalent education, and strong

Competenze

• 2 years work experience in customer service, healthcare or business-related field preferred.
• Excellent communication and interpersonal skills required.

Mansioni

• Greet patients and direct them to testing and surgical areas in a courteous manner.
• Register patients by collecting and verifying required information quickly and accurately.
• Explain procedures and hospital environment to patients to promote understanding and comfort.
• Maintain confidentiality and keep work areas tidy and organized.
• Support PAS leadership and participate in daily communications and process improvements.

Conoscenze

Customer service

People skills

Formazione

Associate's degree or 2 years education

Descrizione del lavoro

Patient Access Representative (PRN - Emergency Department)

• Full-time
• Shift: Variable Shift
• Status: PRN

More Than Just Care,It’sCommunity

Imagine doing meaningful work in a place where peoplevacation.That’slife at Munson Healthcare - northern Michigan’s largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties.

If you want a career in healthcare and alifestylemost people only dream about – with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures - you might just be Munson Material. To us, that means teammates who live by our values of excellence,teamness, positivity, creativity,and a commitment to creating exceptional experiencesfor our patients and each other. Join a team that delivers outstanding care in one of the most beautiful regions in the country.

Invested in You

Grow

• Tuition reimbursement, in-person and onlinedevelopment,and access to ourcareer hubto help you advance.

Thrive

• Full benefits, paid holidays, generous PTO, employee discounts, and freeindividualretirement counseling.

Be Well

• Freewellness platform for you and your family,pluspersonalizedsupport for personal or family challenges.

Be Heard

Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings

A Day inthe Life

Patient Access Representative will greet and direct patients, families to testing and surgical areas in the facility in a courteous and welcoming manner and be highly mobile to assist patients, family and visitors to include transport or arranging transportation as needed.

Registration responsibilities include obtaining/verifying all required patient information to enter into the registration system in an expedient manner.The Patient Access Representative will work positively with all levels of staff in completion of job responsibilities.

Greets patients, family members and other customers in a courteous and welcoming manner. Ask for and provides all information necessary to promote patient understanding of procedures, expectations, and the hospital environment; exchanges all information in a friendly, kind manner.Must possess exceptional people skills.

Exercises a high degree of control over confidential medical information.Keeps offices and work area orderly and properly stocked.

Responsible to access department communications daily utilizing telephone voice mail and/ or e-mail. Expected to make immediate requested changes to current information collection procedures utilizing daily communications. This is often requested before official documentation of changes.

• Acts as a preceptor for new hires to provide all levels of education required for that position.
• Performs other duties as assigned by the PAS leadership team.

What’s Required

• Associate's degree or 2 years formal education or equivalent experience.

Two (2) years' work experience in customer service, healthcare or business-related field.

This position is working in the Emergency Department.

PRN - as needed for coverage for call-ins, PTO coverage, etc. No set number of hours per week.

Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.

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