Patient Access Representative - Days and 1 day during the weekend per month

SmartRecruiters, Inc.; Traverse City (MI); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Tuition reimbursement

Full benefits

Paid holidays

Generous PTO

Employee discounts

Job summary

Munson Healthcare is seeking a Patient Access Representative for day shift with a monthly weekend rotation. The role involves greeting patients, collecting and verifying information, and guiding them through the registration process in a fast-paced hospital setting.

Requires an associate degree or equivalent experience and at least two years in customer service, healthcare, or related fields. The position offers full benefits and a supportive team environment at multiple campuses in northern

Qualifications

• Two years’ work experience in customer service, healthcare or business-related field.
• Excellent interpersonal skills and ability to greet and assist patients and families.

Responsibilities

• Greet and direct patients and families to testing and surgical areas in a courteous, welcoming manner.
• Register and verify patient information in the registration system efficiently.
• Explain procedures and hospital environment to patients with clear, friendly communication.
• Handle confidential medical information with discretion and keep work areas organized.
• Access department communications daily via phone, voicemail, or email and suggest procedural changes.
• Serve as a preceptor for new hires and provide education as required.
• Perform other duties as assigned by the PAS leadership team.

Skills

Customer service experience

Communication skills

Education

Associate's degree or 2 years formal education or equivalent experience

Job description

Patient Access Representative - Days and 1 day during the weekend per month

• Full-time
• Shift: Day Shift
• Status: Full Time

More Than Just Care,It'sCommunity

Imagine doing meaningful work in a place where peoplevacation.That’slife at Munson Healthcare - northern Michigan’s largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties.

If you want a career in healthcare and alifestylemost people only dream about - with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures - you might just be Munson Material.To us, that means teammates who live by our values ofexcellence,teamness, positivity, creativity,and a commitment to creating exceptional experiencesfor our patients and each other. Join a team that delivers outstanding care in one of the most beautiful regions in the country.

Invested in You

• Grow:Tuition reimbursement, in-person and onlinedevelopment,and access to ourcareer hubto help you advance.
• Thrive:Full benefits, paid holidays, generous PTO, employee discounts, and freeindividualretirement counseling.
• Be Well:Freewellness platform for you and your family,pluspersonalizedsupport for personal or family challenges.
• Be Heard:Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings

• Patient Access Representative will greet and direct patients, families to testing and surgical areas in the facility in a courteous and welcoming manner and be highly mobile to assist patients, family and visitors to include transport or arranging transportation as needed.
• Registration responsibilities include obtaining/verifying all required patient information to enter into the registration system in an expedient manner. The Patient Access Representative will work positively with all levels of staff in completion of job responsibilities.
• Greets patients, family members and other customers in a courteous and welcoming manner. Ask for and provides all information necessary to promote patient understanding of procedures, expectations, and the hospital environment; exchanges all information in a friendly, kind manner. Must possess exceptional people skills.
• Exercises a high degree of control over confidential medical information. Keeps offices and work area orderly and properly stocked.
• Responsible to access department communications daily utilizing telephone voice mail and/or e-mail. Expected to make immediate requested changes to current information collection procedures utilizing daily communications. This is often requested before official documentation of changes.
• Acts as a preceptor for new hires to provide all levels of education required for that position.
• Performs other duties as assigned by the PAS leadership team.

What's Required

• Associate's degree or 2 years formal education or equivalent experience.
• Two (2) years' work experience in customer service, healthcare or business-related field.

Shift details: 30 hours per week - 6:30AM -5pm any day of the week and requires One Saturday shift 7:30a-3p per month

Location: This position rotates between South Airport Lab, Munson Professional Building and General Registration in the main lobby.

Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.