Patient Access Representative | Podiatry | 40 hrs/week

Good Samaritan Society; Bismarck, Northern (ND, KY); Hybrid; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan

Work/life balance benefits

Job summary

Sanford Health in Bismarck, ND, is seeking a Patient Access Representative to deliver exceptional front-line customer service to patients by phone or in-clinic, ensuring a welcoming and accurate registration experience.

You will greet patients, verify demographics, process documents, collect payments, coordinate referrals, and manage scheduling with the nursing team to meet patient needs. A strong focus on accuracy and empathy is required.

Qualifications

• High school diploma or equivalent preferred.
• One year of work experience, preferably in a medical office.
• Medical terminology helpful; customer service skills essential.
• Six months' customer service experience desired.

Responsibilities

• Greet patients and verify demographics.
• Create, scan, and route documents or electronic forms.
• Inform patients about documents and capture signatures as needed.
• Establish and assign financial responsibility and assist with arrangements per policy.
• Collect co-payments, pre-payments, and payments on balances.
• Coordinate scheduling with nursing team and providers; obtain referrals.

Skills

Customer Service

Medical terminology

Education

High school diploma or equivalent

Post-secondary education helpful

Job description

Careers With Purpose

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.

Facility: 7th Thayer Clinic
Location: Bismarck, ND
Address: 225 N 7th St, Bismarck, ND 58501, USA
Shift: 8 Hours - Day Shifts
Job Schedule: Full time
Weekly Hours: 40.00
Salary Range: $16.25 - $23.00

Department Details

The schedule for this position is Monday - Friday from 8:30am - 5:00pm (no shifts on weekends or recognized holidays).

Job Summary

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic.

REGISTRATION

• Greet patients & verifies demographics

• Creating, scanning & routing documents or electronic forms

• Inform patients what the document is & capture signatures on necessary paperwork

• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures

• Collects co-payments, pre-payments, and payments on account balances

• May work through the registration work queue to address and resolve registration errors or denied insurance claims

SCHEDULING

• Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule

• Obtain and coordinate referrals & conduct pre-authorization

• Arrange interpreter services

• Check patients in/out

• Operate multi-line phone

• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers

ADDITIONAL DUTIES MAY INCLUDE

• Preparation & coordination of charts

• Organize supporting provider documents

• Initiation & collaboration of patient financial assistance

• Track patient visits & health information management on patient accounts

• Compile, distribute, administer, and score assessments

• Coordination of Telemed appointments

• Reminder calls for appointments

• Hospital admission

• Office duties, such as make copies or send faxes

Qualifications

High school diploma or equivalent preferred. Post-secondary education helpful.

One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired.

May require BLS for certain locations and/or settings.

Benefits

Sanford offers an attractive benefits package for qualifying full-time and part-time employees.

• health insurance
• dental insurance
• vision insurance
• life insurance
• 401(k) retirement plan
• work/life balance benefits
• generous time off package to maintain a healthy home-work balance

For more information about Total Rewards, visit https://sanfordcareers.com/benefits .

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to [e-mail] .

Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

Req Number: R-0274064
Job Function: Revenue Cycle
Featured: No