Patient Access Representative - AF | Walk-In Clinic | 32hrs/week

Good Samaritan Society; Bemidji (MN); On-site; USD 24,700 - 33,420; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan

Generous time off package

Job summary

A reputable health organization in Bemidji is seeking a Patient Access Representative to enhance patient experiences through outstanding customer service. You will be responsible for greeting patients, managing registrations, scheduling appointments, and assisting with medical billing processes. This full-time position supports a welcoming environment and offers a competitive salary range and comprehensive benefits package, including health and dental insurance, 401(k), and paid time off.

Qualifications

• Preferred education in healthcare or business related field.
• Experience in customer service, ideally in a healthcare setting.
• Knowledge of registration procedures and billing systems is preferred.

Responsibilities

• Greet patients and verify demographics.
• Schedule appointments and coordinate with providers.
• Manage registration documents and financial responsibilities.

Skills

Customer service experience

Computer skills

Knowledge of registration procedures

Education

Post secondary education or equivalent training in healthcare or business

Job description

Careers With Purpose

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

Facility: Bemidji 1611 Clinic
Location: Bemidji, MN
Address: 1611 Anne St NW, Bemidji, MN 56601, USA
Shift: 12 Hours - Day Shifts
Job Schedule: Full time
Weekly Hours: 32.00
Salary Range: $17.93 - $24.26
Union Position: Yes

Job Summary

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic. Apply today to learn more about the opportunities available to grow your career at Sanford.

Responsibilities

• REGISTRATION

  • Greet patients & verifies demographics

  • Creating, scanning & routing documents or electronic forms

  • Inform patients what the document is & capture signatures on necessary paperwork

  • Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures

  • Collects co-payments, pre-payments, and payments on account balances

  • May work through the registration work queue to address and resolve registration errors or denied insurance claims

• SCHEDULING

  • Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule

  • Obtain and coordinate referrals & conduct pre-authorization

  • Arrange interpreter services

  • Check patients in/out

  • Operate multi-line phone

  • May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers

• ADDITIONAL DUTIES MAY INCLUDE

  • Preparation & coordination of charts

  • Organize supporting provider documents

  • Initiation & collaboration of patient financial assistance

  • Track patient visits & health information management on patient accounts

  • Compile, distribute, administer, and score assessments

  • Coordination of Telemed appointments

  • Reminder calls for appointments

  • Hospital admission

  • Office duties, such as make copies or send faxes

Qualifications

Post secondary education or equivalent training in a healthcare or business related field is preferred.

Previous customer service experience in an office setting, preferably in a healthcare setting. Knowledge of registration procedures, extensive computer skills, basic knowledge of system applications, billing systems, and third party payers is preferred. Medical terminology desired.

Benefits

Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits .

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to [e-mail] .

Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

Req Number: R-0256771
Job Function: Revenue Cycle
Featured: No