Patient Access Representative | Wahpeton Clinic | PRN

Good Samaritan Society; Wahpeton (ND); On-site; USD 22,000 - 32,000; Full time

Job summary

Sanford Health Wahpeton Clinic in Wahpeton, ND is seeking a Patient Access Representative to deliver exceptional patient service at the first point of contact, whether on the phone or in clinic, creating a welcoming and accurate registration experience.

Responsibilities include greeting patients, collecting demographics, handling payments, coordinating referrals and pre-authorizations, and supporting telemedicine and recall processes, with prior medical office experience preferred.

Qualifications

• High school diploma or equivalent preferred.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.
• Six months' customer service experience desired.

Responsibilities

• Greet patients and verify demographics.
• Create, scan, and route documents or electronic forms.
• Inform patients about documents and capture signatures.
• Establish financial responsibility and assist with arrangements.
• Collect co-payments, pre-payments, and payments on account balances.
• Coordinate scheduling with nursing team and providers.
• Arrange referrals and pre-authorization; interpreter services as needed.
• Check patients in/out and operate multi-line phone.
• Manage recall, waitlists, and phone paging as required.
• Prepare and coordinate charts; support patient financial assistance.

Skills

Customer service

Medical terminology

Phone etiquette

Education

High school diploma

Post-secondary education

Job description

Careers With Purpose

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.

Facility: Wahpeton Clinic
Location: Wahpeton, ND
Address: 332 2nd Ave N, Wahpeton, ND 58075, USA
Shift: 8 Hours - Day Shifts
Job Schedule: PRN
Weekly Hours: Varies
Salary Range: $16.25 - $23.00

Department Details

This position provides coverage on an as-needed basis to support departmental staffing needs.

Shift times and days may vary (Monday through Friday) between clinic hours of 7:30am - 5:00pm.

Job Summary

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic.

REGISTRATION

• Greet patients & verifies demographics
• Creating, scanning & routing documents or electronic forms
• Inform patients what the document is & capture signatures on necessary paperwork
• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
• Collects co-payments, pre-payments, and payments on account balances
• May work through the registration work queue to address and resolve registration errors or denied insurance claims

SCHEDULING

• Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule
• Obtain and coordinate referrals & conduct pre-authorization
• Arrange interpreter services
• Check patients in/out
• Operate multi-line phone
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers

ADDITIONAL DUTIES MAY INCLUDE

• Preparation & coordination of charts
• Organize supporting provider documents
• Initiation & collaboration of patient financial assistance
• Track patient visits & health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordination of Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties, such as make copies or send faxes

Qualifications

High school diploma or equivalent preferred. Post-secondary education helpful.

One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired.

May require BLS for certain locations and/or settings.

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to [e-mail] .

Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

Req Number: R-0270980
Job Function: Revenue Cycle
Featured: No