Patient Access Representative- Lab & Pathology

Terrebonne General Health System; Northern (KY); Hybrid; USD 35,000 - 52,000; Full time

Job summary

Terrebonne General Health System is seeking a Patient Access Representative responsible for accurately registering patients, collecting demographic and insurance details, and coordinating patient flow with hospital departments. The role requires excellent customer service, confidentiality, and adherence to policies.

You will verify information, explain policies, and support departments in scheduling and bed control, while maintaining a positive team attitude and high accuracy in a fast-paced

Qualifications

• Knowledge of medical terminology preferred.
• Working knowledge of ICD and CPT coding preferred.
• Experience in patient registration preferred.
• Experience in an insurance or medical office setting preferred.

Responsibilities

• Communicate clearly and professionally with patients, families, and staff across diverse backgrounds, maintaining patient confidentiality and excellent customer service.
• Collect and verify patient demographic, insurance, and pre-certification information accurately during registration and pre-registration processes.
• Coordinate patient flow by collaborating with departments such as scheduling, bed control, and nursing units to ensure efficient routing.
• Explain hospital policies, consent forms, and insurance requirements, addressing patient or family concerns appropriately.
• Demonstrate flexibility, professionalism, and a positive attitude, contributing to a collaborative and efficient team environment.
• Resolve challenges with diplomacy, offer constructive feedback for process improvement, and embrace changes that enhance service delivery.
• Prioritize tasks, manage high volumes of registrations, and maintain accuracy and timeliness in all assigned duties.
• Perform technical tasks including assigning rooms, transporting patients, preparing charts, photocopying insurance cards, and ensuring proper documentation and signatures.
• Maintain compliance with legal and regulatory requirements and keep supervisors informed of any concerns or issues.

Job description

Varied (United States of America) Department: 100 - 710000 TG - Laboratory And Pathology

Position Description

The Patient Access Representative validates and registers all patients' demographic, medical and financial information in an accurate, complete and timely manner in accordance with the departmental standards and procedures.

Key Responsibilities

• Communicate clearly and professionally with patients, families, and staff across diverse backgrounds, maintaining patient confidentiality and excellent customer service.
• Collect and verify patient demographic, insurance, and pre-certification information accurately during registration and pre-registration processes.
• Coordinate patient flow by collaborating with departments such as scheduling, bed control, and nursing units to ensure efficient routing.
• Explain hospital policies, consent forms, and insurance requirements, addressing patient or family concerns appropriately.
• Demonstrate flexibility, professionalism, and a positive attitude, contributing to a collaborative and efficient team environment.
• Resolve challenges with diplomacy, offer constructive feedback for process improvement, and embrace changes that enhance service delivery.
• Prioritize tasks, manage high volumes of registrations, and maintain accuracy and timeliness in all assigned duties.
• Perform technical tasks including assigning rooms, transporting patients, preparing charts, photocopying insurance cards, and ensuring proper documentation and signatures.
• Maintain compliance with legal and regulatory requirements and keep supervisors informed of any concerns or issues.

Qualifications

1. Knowledge of medical terminology is preferred.
2. Working knowledge of ICD and CPT coding is preferred.
3. Experience in patient registration is preferred.
4. Experience in an insurance or medical office setting is preferred.