Patient Access Representative (Part-time)

Ely‑Bloomenson Community Hospital; Ely (MN); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Generous paid vacation

Medical Insurance Plans

Dental Insurance

Vision Insurance

403(b) Retirement Plan

Health Care and Dependent Care FSA

Disability Insurance

Life and AD&D Insurance

On-site Employer Daycare

Employee Recognition Program

Employee Assistance Program

Job summary

Ely-Bloomenson Community Hospital is seeking a Patient Access Representative to perform general clerical duties related to admission and discharge for inpatients and outpatients. You will support nursing staff with charting, phone calls, and message taking while contributing to exceptional patient service.

The role emphasizes accuracy, customer service, and collaboration with the healthcare team, with a rotating schedule and opportunities for professional growth within EBCH.

Qualifications

• Requires high school diploma or equivalent.
• Experience with Microsoft Office (Outlook) required.

Responsibilities

• Greet and assist patients in a professional and courteous manner.
• Check patients in and out for appointments with accuracy.
• Answer the phone to address inquiries and provide Great Customer Service.
• Document insurance information, personal information, and payment methods.
• Update patient files and appointment information.
• Assist in emergencies by taking information from ambulance services.

Skills

Customer service

Microsoft Office

Phone etiquette

Education

High School Diploma or Equivalent

Medical Secretary / Ward Clerk / Health Unit Coordinator certification

Tools

EPIC

Job description

The Patient Access Representative executes general clerical duties relating to the admission and discharge of hospital inpatients and outpatients. Assists Nursing Service staff with patient charting, answering telephones, and taking messages.

At Ely-Bloomenson Community Hospital (EBCH), we believe in delivering exceptional care to every patient, every time, and that starts with supporting our team. We offer competitive pay, outstanding benefits, and a healthy work-life balance. Whether you're providing direct patient care or supporting hospital operations, you'll be part of a team that values excellence and professional growth.

Responsibilities

• Greet and assist patients in a professional and courteous manner
• Checking patients in and out for medical appointments with the highest level of accuracy
• Answering the phone to address a variety of inquiries to provide Great Customer Service
• Accurately documenting insurance information, personal information, payment methods and other important patient information
• Accurately updating patient files and appointment information
• Works well under press during stressful patient emergency situations. Will be taking information from the Ambulance services in emergencies

Wage

• $20.42 - $24.29 per hour

Schedule

• 32-63 hours per 2-week pay period
• Rotating schedule across days, evenings, and weekends
• Shifts are shared evenly among team members on a weekly rotation

Full-time Benefits

• Generous paid vacation, sick and safe time, and several paid holidays!
• Medical Insurance Plans through Blue Link with up to $4,000 annual HSA EBCH Contribution (based on plan enrollment)
• Dental Insurance
• Vision Insurance - Policy paid 100% by EBCH
• 403(b) Retirement Plan with EBCH Contribution
• Health Care and Dependent Care FSA
• Short-term and Long-term Disability Insurance - Policies paid 100% by EBCH
• $75,000 Life and AD&D Insurance Plan - Policies paid 100% by EBCH
• Optional Supplemental Life Insurance for you and your family at a low rate
• On-site Employer Daycare with Employee Discounted Rates
• Bucketlist Rewards & Employee Recognition Program
• Employee Assistance Program

*Benefits and eligibility may vary based on FTE status. Daycare enrollment based on availability

Required Qualifications

• High School Diploma or Equivalent required
• Experience and knowledge in Microsoft Office, including Outlook required

Preferred Qualifications

• Experience using EPIC
• Courses in business and computers, completion of a Medical Secretary, Ward Clerk, or Health Unit Coordinator certification

About EBCH

We're more than a healthcare provider, we're a close-knit team dedicated to caring for our neighbors and strengthening the community we call home. Guided by our mission to enhance the health and well-being of the community we serve, we take pride in delivering compassionate, high-quality care close to home.

Our team embodies values of excellence, balance, compassion, and honor. We listen to our patients and each other, support personal and professional growth, and celebrate individuality. At EBCH, you'll find a workplace where you're valued, trusted, and empowered to make a difference every day - both inside and outside the hospital walls.

Job offers are contingent upon successful completion of passing a background study, fingerprinting, and reference check process. EBCH is committed to maintaining a work environment free from the influence of illegal drugs and alcohol.