Patient Access Representative I

SSM Health; Janesville (WI); On-site; USD 22,000 - 30,000; Part time

Job summary

SSM Health St. Mary's Hospital – Janesville in Wisconsin is seeking a PRN Patient Access Representative to support the Surgery Center and main registration. You will greet patients, verify demographic and insurance information, and help schedule procedures with accuracy.

This role requires flexibility for variable shifts between 5:30am and 3:30pm, Monday through Friday. Experience with EHR and patient registration is preferred; strong computer skills and excellent customer service are essential

Qualifications

• Experience with EHR and patient registration preferred, proficient computer skills, and excellent customer service skills.

Responsibilities

• Gathers information from patients and enters into the database; resolves issues about procedure type, date or location.
• Schedules patient procedures to optimize time and resources; coordinates and communicates schedules.
• Assists with insurance pre-certification/authorization coordination.
• Provides counseling to patients or their representatives about pre-service requirements and instructions.
• Performs clerical and reception duties related to patient registration.

Skills

EHR experience

Patient registration

Computer skills

Customer service

Education

High School diploma/GED or 10 years of work experience

Job description

It's more than a career, it's a calling.

WI-SSM Health St. Mary's Hospital - Janesville

Worker Type

PRN

Job Highlights

Join a team where your work matters—every moment, every patient, every community. At SSM Health, you’ll be empowered to grow, supported to thrive, and inspired to make a lasting impact.

PRN Patient Access Representative - SSM Health St. Mary's Hospital - Janesville, WI *Surgery Center and Main Registration

Schedule

PRN, variable shifts between 5:30am - 3:30pm, Monday - Friday *flexible availability is required

Location

SSM Health St. Mary's Hospital - Janesville, WI *Surgery Center and Main Registration

Qualifications

Experience with EHR and patient registration preferred, proficient computer skills, and excellent customer service skills

What Makes This Role Unique

This is a high-energy, fast-moving position that requires mindfulness, quick thinking, and exceptional communication skills. No two days are the same — you may be assisting a worried family member, collaborating with a nurse to expedite an urgent admission, or helping a patient understand their next steps.

If you thrive in an environment where teamwork, problem-solving, and human connection intersect, this role will be both challenging and deeply rewarding.

Why Join SSM Health

You will be part of a compassionate, mission-driven organization that values your growth and contribution. We offer:

• Competitive pay and benefits
• Career development opportunities within a large, integrated health system
• Supportive leadership and a collaborative team environment

Bring your heart for service and your talent for communication — and help us make every patient’s experience exceptional.

Job Summary

Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure.

Job Responsibilities and Requirements

Primary Responsibilities

• Gathers information from patient and enters into appropriate database. Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures.
• Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources. Coordinates and communicates schedules.
• Assists with coordination of activities related to insurance pre-certification/authorization.
• Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions.
• Performs clerical and reception duties associated with patient registration.
• Performs other duties as assigned.

EDUCATION

• High School diploma/GED or 10 years of work experience

Experience

• No experience required

Physical Requirements

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

Required Professional License And/Or Certifications

• None

Department

8701280033 PAS - St. Mary's Janesville

Work Shift

Day Shift (United States of America)

Scheduled Weekly Hours

0

SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.