Field Support Specialist - (Night Shift/Rotating Weekends)

University of Mississippi Medical Center; Jackson (MS); On-site; USD 28,000 - 44,000; Full time

Job summary

University of Mississippi Medical Center is seeking a skilled IT professional to support the installation and configuration of end-user computing environments, including workstations, printers, and mobile devices. The role provides tier 2 support and asset management, and collaborates with vendors for outsourced components while developing standard operating procedures to maximize productivity.

Qualifications include a degree (Associate's or Bachelor's) and strong knowledge of end-user

Qualifications

• Bachelor's degree or Associate's degree required.
• Strong knowledge of end user computing environments and devices.
• Experience in troubleshooting and resolving technical issues.
• Proven verbal and written communication skills.
• Ability to assist and train non-technical users.
• Good organizational and documentation skills.

Responsibilities

• Develop and maintain procedures and documentation to maximize end user productivity.
• Coordinate with vendors for installation, configuration and tier 2 support of end-user devices (e.g., printers).
• Establish and monitor vendor compliance with standard operating procedures.
• Develop vendor performance metrics and review with vendor management regularly.
• Ensure asset management policies for end user devices are followed, including procurement, inventorying, warranty, and disposal.
• Assist supervisor in forecasting long-range needs for end user computing environments.
• Stay current on new technologies and recommend deployment of useful tools.
• Prepare annual capital and operating budget requests.

Skills

End user computing

Project management

Troubleshooting

Communication (verbal)

Communication (written)

Customer service

Organization

Education

Degree (Associate's or Bachelor's)

Job description

Job Summary

Provides support of the installation and configuration of the end user computing environment, which consists primarily of user workstations (desktop and laptop), printers, and mobile devices. Responsible for providing tier 2 support of the end user computing environment. Responsible for asset management of the end user devices. Supports facility coordination associated with adds/moves/changes of end user devices. Insures that standard operating procedures and documentation are developed and maintained so that utilization of the end user devices and user productivity are maximized; confers with and advises subordinates on policies and procedures.

Education & Experience

Education and Experience Required: Degree (Associate's or Bachelor's)

Certifications, Licenses or Registration required: N/A

Knowledge, Skills & Abilities

• Knowledge of the end user computer environment.


• Technical aptitude and project management skills.


• Troubleshooting, analytical, and problem resolution skills.


• Verbal and written communication skills.


• Interpersonal and customer service skills.


• Organizational skills.


• Ability to present technical information to non-technical audiences.

Responsibilities

• Assists that procedures and documentation are developed and maintained so that utilization of the it resources and user productivity are maximized.


• Work with vendors to whom installation, configuration and tier 2 support of portions of the end user computing environment (e.g., printers) have been outsourced.


• Establishes standard operating procedures for vendor personnel and monitor compliance.


• Develops vendor performance metrics and review performance with vendor management on a regularly scheduled basis


• Helps to insure that appropriate policies and procedures are developed and followed for asset management of the end user devices.


• Asset management of end user devices includes procurement and inventorying, warranty management, tracking current location, recycling/re-deployment, disposal of obsolete devices, and cleaning (data removal) prior to re-deployment or disposal


• Assists supervisor in projecting long-range requirements for end user computing environments in conjunction with other technology services managers as well as business function managers.


• Keeps current on and evaluates new or emerging technologies. Recommends new technologies for deployment.


• Assembles annual capital and operating budget requests.


• The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive.


• Management retains the right to add or change duties at any time.

Physical and Environmental Demands

Requires occasional working hours significantly beyond regularly scheduled hours, occasional travelling to offsite locations, occasional bending, occasional lifting and carrying up to 50 pounds, occasional crouching/stooping, occasional driving, occasional kneeling, occasional pushing/pulling, occasional reaching, constant sitting, occasional standing, occasional twisting, and occasional walking. (occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more)

Time Type: Full time

FLSA Designation/Job Exempt: No

Pay Class: Hourly

FTE %: 100

Work Shift: Night

Benefits Eligibility: Grant Funded: No

Job Posting Date: 08/14/2026

Job Closing Date (open until filled if no date specified):

Employer Information & Equal Opportunity

The University of Mississippi Medical Center is committed to educating the next generation of health professionals, discovering new cures and treatments and providing the highest quality health care. We foster environments that support respect, compassion and belonging for all faculty, staff and students as well as patients and visitors. Our employment, academic, research and clinical care practices reflect these commitments. UMMC is an equal opportunity employer and prohibits discrimination and harassment on the basis of race, color, national origin (including limited English proficiency and primary language), disability, age, sex (as that term is defined in applicable laws such as 45 CFR § 92.101(a)(2) and binding court decisions), religion, genetic information, veteran’s status and any other status protected by applicable law. 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