Patient Access Representative, Lab

Trinity Health; Minot (ND); On-site; USD 32,000 - 45,000; Full time

Job summary

Trinity Health is seeking a Patient Access Representative in Minot, ND to support laboratory operations by accurately registering patients, activating laboratory orders, and capturing required information for timely diagnostic testing.

You will serve as a primary contact for patients, families, and clinical staff, ensuring clear communication, privacy compliance, and a positive patient experience while maintaining data integrity and coordinating with care teams to promote service continuity.

Responsibilities

• Register patients and activate laboratory orders with accurate demographic, insurance, and physician information.

Job description

Position Summary

The Patient Access Representative supports laboratory operations by accurately registering patients, activating laboratory orders, and ensuring all required information is captured to facilitate timely diagnostic testing. This role serves as a primary point of contact for patients, families, and clinical staff, providing clear communication and courteous assistance throughout the registration and order-entry process. Working closely with laboratory personnel and care teams, the Patient Access Representative helps maintain efficient workflow, patient safety, and service continuity. This position functions within a collaborative, service-oriented environment and supports compliance with confidentiality, regulatory, and organizational standards while promoting a positive patient experience across the Trinity Health system.

Key Responsibilities

• Perform patient registration and laboratory order activation with accurate demographic, insurance, and physician information in accordance with established policies.
• Communicate clearly with patients, families, and clinical teams to provide information, answer questions, and ensure understanding of the registration process.
• Maintain complete and compliant documentation within the electronic system, ensuring data integrity and adherence to privacy and confidentiality requirements.
• Coordinate with laboratory staff to support timely specimen collection, order processing, and workflow efficiency.
• Respond to incoming calls and in-person inquiries using sound judgment, professional communication, and appropriate service-recovery techniques.
• Support departmental quality initiatives by following established procedures, identifying discrepancies, and escalating issues that may impact patient care or operational accuracy.