Patient Access Representative III - Pain Mgmt Anesthesiology

ECU Health; Greenville (NC); On-site; USD 23,000 - 34,000; Full time

Job summary

ECU Health requires a Registration professional to manage pre-registration and financial clearance for inpatient and outpatient services. You will collect demographics and financial data to ensure payment by third parties or patients and verify insurance eligibility.

The role also includes referral coordination, securing authorizations, and acting as the primary liaison for patients receiving hospital services. Strong communication and multitasking are essential.

Qualifications

• High School or GED or higher is required.
• Associate or Bachelor’s degree preferred.
• 2–4 years of Registration, Scheduling and Insurance Authorization experience in healthcare required.
• 5 years of customer service experience required.
• Excellent communication, detail orientation, organization, and multitasking skills.
• Proficient with Microsoft Office (Outlook, Word and Excel).

Responsibilities

• Handle pre-arrival duties related to pre-registration and financial clearance for outpatient and inpatient services.
• Collect demographic and financial data to ensure hospital bill is paid by third party or patient.
• Verify insurance eligibility, coordinate referrals, and secure authorization.
• Serve as primary liaison for patients receiving services.

Skills

Customer Service

Communication

Multitasking

Data Entry

Education

High School or GED

Associate Degree

Bachelor’s Degree

Tools

Microsoft Office

Job description

Position Summary

Responsible for creating the first impression of the organization's services to patients and families and other external customers. Essential duties may include performing all pre-arrival duties related to the pre-registration and financial clearance process for both outpatient and inpatient services. This position is responsible for collecting proper demographic and financial data to insure hospital bill is paid by a third party payer or the patient, in addition to verifying insurance eligibility, referral coordination, and securing authorization. Acts as primary liaison for patients receiving professional and hospital services at ECU Health.

Minimum Requirements

• High School or Equivalent (GED) or higher is required
• Associate Degree: preferred
• Bachelors Degree: preferred
• 2 to 4 years of Registration, Scheduling and Insurance Authorization experience within a healthcare setting is required.
• 5 Years Of Customer Service Experience Is Required.
• Excellent communication (both written and oral), detail orientation, organization, and multitasking skills required
• Proficient computer skills; Experience with Microsoft Office applications (Outlook, Word and Excel)

Preferred

• Experience with EPIC and medical office workflows
• Insurance Verification Experience

Pay Range

$17 - $24.74

Other Information

The position is full-time (40 hours per week) and the schedule is Monday through Thursday, 6:30 a.m. to 5:00 p.m. (10-hour shifts). There are no nights or weekends required, and the department observes ECU Health holidays.

About ECU Health Physicians

ECU Health Physicians is multi-specialty group with over 600 providers in more than 140 primary and specialty clinics across more than 110 locations in eastern North Carolina.

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant's qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law.

We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.