Patient Access Representative II - Rehab Services Admin

ECU Health; Greenville (NC); Presencial; USD 23 000 - 33 000; Tempo integral

Resumo da oferta

ECU Health Medical Center in Greenville, NC is seeking a patient access specialist to create the first impression of services for patients and families.

Responsibilities include scheduling, registration, and insurance verification for both outpatient and inpatient services, collecting demographics and securing procedure authorizations, and serving as the primary liaison for patients and other external customers.

Qualificações

• Must have HS diploma or GED.
• 1–2 years in registration/billing in a healthcare setting.
• 3–5 years of customer service experience.
• Excellent communication and detail orientation.
• Insurance verification experience.

Responsabilidades

• Schedule patients for outpatient and inpatient services.
• Register patients and verify insurance.
• Collect demographics and secure procedure authorizations.
• Serve as the primary liaison for patients and external customers.

Conhecimentos

Customer service

Insurance verification

Registration

Data entry

Communication

Formação académica

HS Diploma or GED

Associate degree preferred

Bachelor's degree preferred

Ferramentas

EPIC

Microsoft Office

Descrição da oferta de emprego

Position Summary

Responsible for creating the first impression of the organization's services to patients and families and other external customers. Essential duties may include scheduling, registration and insurance verification for both outpatient and inpatient services by collecting proper demographic information and securing authorizations for procedures. Acts as the primary liaison for patients receiving professional and hospital services at ECU Health.

Minimum Requirements

• High School or Equivalent (GED) or higher is required.
• Associate Degree: preferred
• Bachelors Degree: preferred
• 1 to 2 years of Registration and/or Billing experience within a healthcare setting is required
• 3 to 5 years - customer service experience is required
• Required
• Excellent communication (both written and oral), detail orientation, organization, and multitasking skills required
• Insurance Verification experience

Preferred

• Experience with EPIC and medical office workflows
• Experience with Microsoft Office/PC-based applications (Outlook, Word and Excel)

Pay Range

$17 - $23.78

Other Information

Schedule: Monday-Friday, 8:00 AM - 4:30 PM
Occasional Saturdays, 8:00 AM - 12:00 PM

Preferred Skills

• Insurance authorization experience
• Appointment scheduling
• Patient registration and pre-registration
• Strong customer service and communication skills

ECU Health

About ECU Health Medical Center

ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet® designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.