Patient Access Representative III - Pain Management Anesthesiology

ECU Health; Greenville (NC); On-site; USD 23,000 - 34,000; Full time

Job summary

ECU Health is seeking a Registration Specialist to manage pre-registration and financial clearance for outpatient and inpatient services. You will collect demographic and financial data to help ensure payment by third-party payers or patients, verify insurance, coordinate referrals, and secure authorizations.

The role acts as the primary liaison for patients receiving professional and hospital services, supporting smooth admissions and patient experiences.

Qualifications

• High School Diploma or GED required.
• Associate or Bachelor’s degree preferred.
• 2–4 years of Registration, Scheduling and Insurance Authorization experience in a healthcare setting.
• 5 years of customer service experience.
• Excellent communication, detail orientation, organization and multitasking skills.
• Proficient with Microsoft Office (Outlook, Word and Excel).
• Experience with EPIC and medical office workflows.
• Insurance verification experience.

Responsibilities

• Handle pre-arrival duties related to pre-registration and financial clearance for outpatient and inpatient services.
• Collect demographic and financial data to help ensure hospital bills are paid by third parties or patients.
• Verify insurance eligibility, coordinate referrals, and secure authorizations.
• Serve as the primary liaison for patients receiving professional and hospital services.

Skills

Excellent communication

Detail oriented

Organization

Multitasking

Customer service

Education

High School Diploma or GED

Associate Degree

Bachelor's Degree

Tools

MS Office

EPIC

Insurance verification systems

Job description

Position Summary

Responsible for creating the first impression of the organization's services to patients and families and other external customers. Essential duties may include performing all pre-arrival duties related to the pre-registration and financial clearance process for both outpatient and inpatient services. This position is responsible for collecting proper demographic and financial data to insure hospital bill is paid by a third party payer or the patient, in addition to verifying insurance eligibility, referral coordination, and securing authorization. Acts as primary liaison for patients receiving professional and hospital services at ECU Health.

Minimum Requirements

• High School or Equivalent (GED) or higher is required
• Associate Degree: preferred
• Bachelors Degree: preferred
• 2 to 4 years of Registration, Scheduling and Insurance Authorization experience within a healthcare setting is required.
• 5 years of customer service experience is required.
• Excellent communication (both written and oral), detail orientation, organization, and multitasking skills required
• Proficient computer skills; Experience with Microsoft Office applications (Outlook, Word and Excel)
• Preferred
• Experience with EPIC and medical office workflows
• Insurance Verification Experience

Pay Range

$16.97 - $24.74

Other Information

The position is full-time (40 hours per week) and the schedule is Monday through Thursday, 6:30 a.m. to 5:00 p.m. (10-hour shifts). There are no nights or weekends required, and the department observes ECU Health holidays.

ECU Health

About ECU Health Medical Center

ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.