Patient Access Representative II - Per Diem, Variable

Southern California Hospitals; Culver City (CA); On-site; USD 28,000 - 40,000; Full time

Job summary

Southern Cali Hospital Culver City is seeking a Patient Access Representative II to coordinate admissions for inpatients and outpatients. You will verify demographics, collect consent, and ensure accurate documentation of insurance information and payments.

Responsibilities include greeting patients, handling pre-authorization needs, processing payments, and maintaining confidentiality. The role requires strong communication skills, attention to detail, and the ability to multitask in a

Qualifications

• Two years of admitting office and/or PBX operator experience.
• High School Diploma or GED.
• Basic understanding of medical terminology.
• Excellent written and verbal communication skills in English.
• Strong time management skills.
• Ability to multitask and maintain a work pace appropriate to workload.
• Computer literacy and proficiency.
• Must demonstrate customer service skills appropriate to the job.

Responsibilities

• Registers all patients according to department procedures and completes admission forms accurately.
• Verifies patient information, prepares financial folders, and distributes copies to departments.
• Ensures accounts are billable, obtains pre-admission information, and explains payment policies.
• Handles payments, issues receipts, and collects insurance cards for admission.
• Operates PBX, answers calls, and transfers to appropriate departments; paging as needed.
• Ensures physicians are authorized to admit patients and refers delinquent physicians to administration.
• Maintains patient confidentiality and a safe environment for all.

Skills

Admitting office experience

PBX operator experience

English communication

Time management

Multitasking

Customer service

Computer literacy

Education

High School Diploma or GED

Job description

The Patient Access Rep II arranges for the efficient and orderly admission of all inpatients and outpatients. Ensures that accurate patient information is collected and that patients are aware of hospital policy and procedures.

• Registers all patients according to department procedures. Completes all necessary admission (including consent) forms accurately and thoroughly. Prior to entering patient information into Optimum verifies the medical record status using Master Patient Index function. Ensures that the patient's name, chief complaint and other information are entered accurately. Prepares the patients financial folder and distributes copies to appropriate departments.
• Ensures that each account is billable, and if necessary, pre-certification requirements are met. Contacts physician's offices to obtain required pre-admission information as needed. Ensures that patients have required authorization for scheduled procedures. Explains hospital polices regarding payment of service, collects payments and issues receipts. Requests identification cards, and insurance cards during the admission process, obtains copies of all cards (front and back). Verifies insurance coverage and eligibility. Ensures that each patient receives an identification bracelet upon admission.
• Operates PBX and answers all incoming calls and transfers to the appropriate department or patient room in a professional. Performs paging via overhead and other hospital systems when required, including announcing and reporting hospital emergency codes.
• Ensures physicians are authorized to admit patients. Appropriately refers all physicians on delinquency list to hospital administrator or designee.
• Provides a safe environment for patients, visitors and others. Maintains confidentiality of patients, families, employees, and visitors.

Southern Cali Hospital Culver City

Required Qualifications

• Two years of admitting office and/or PBX operator experience
• High School Diploma or GED
• Basic Understanding of Medical Terminology
• Excellent written and verbal communication skills in English
• Strong time management skills
• Ability to multitask and maintain a work pace appropriate to workload
• Computer literacy and proficiency
• Must demonstrate customer service skills appropriate to the job

Preferred Qualifications

• Bilingual skills to communicate effectively with patients and families

Pay Rate: Min - $24.92 | Max - $24.92

Salary: $24.92 - $24.92 per hour