Patient Access Representative II - Emergency Admissions - PRN

ECU Health; Greenville (NC); On-site; USD 23,000 - 33,000; Full time

Job summary

ECU Health seeks a patient services professional to manage scheduling, patient registration, and insurance verification for both outpatient and inpatient services. The role supports physicians and hospital teams by collecting accurate demographic data and securing necessary authorizations, serving as the primary liaison for patients and families.

Ideal candidates bring 1–2 years in registration/billing in healthcare, strong communication skills, and familiarity with insurance processes; EPIC and

Qualifications

• 1–2 years of Registration and/or Billing experience in a healthcare setting.
• 3–5 years of customer service experience.
• Excellent communication, detail orientation, organization and multitasking skills.
• Insurance verification experience.

Responsibilities

• Schedule appointments and registrations for patients.
• Verify insurance and obtain authorizations for procedures.
• Collect demographic information and secure authorizations as needed.
• Act as primary liaison for patients and families receiving services at ECU Health.

Skills

Customer service

Communication

Insurance verification

EPIC experience

Education

High School or GED

Associate Degree

Bachelor's Degree

Tools

EPIC

Microsoft Office

Job description

Position Summary

Responsible for creating the first impression of the organization's services to patients and families and other external customers. Essential duties may include scheduling, registration and insurance verification for both outpatient and inpatient services by collecting proper demographic information and securing authorizations for procedures. Acts as the primary liaison for patients receiving professional and hospital services at ECU Health.

Minimum Requirements

• High School or Equivalent (GED) or higher is required.
• Associate Degree: preferred
• Bachelors Degree: preferred
• 1 to 2 years of Registration and/or Billing experience within a healthcare setting is required
• 3 to 5 years - customer service experience is required

Required

• Excellent communication (both written and oral), detail orientation, organization, and multitasking skills required
• Insurance Verification experience

Preferred

• Experience with EPIC and medical office workflows
• Experience with Microsoft Office/PC-based applications (Outlook, Word and Excel)

Pay Range

$17 - $23.78

Other Information

• 10 hours in a week
• 10:30 PM TO 7AM/ Every other Friday and Saturday evening.

About ECU Health Medical Center

ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.