Patient Access Representative - ECU OBGYN Women's Clinic

ECU Health; Greenville (NC); On-site; USD 22,000 - 31,000; Full time

Job summary

ECU Health is seeking a Patient Registration Specialist to perform patient registration and provide insurance benefits interpretation and counseling in a healthcare call center environment.

The role requires strong communication, detail orientation, organization, and multitasking in a fast-paced setting; 2 years of customer service experience and 1–2 years in registration/billing are preferred.

Qualifications

• High School or GED required.
• Associate degree preferred; Bachelor’s degree preferred.
• 2 years of customer service required.
• 1–2 years of registration/billing experience in healthcare preferred.

Responsibilities

• Performs patient registration.
• Provides insurance benefits interpretation and counseling.
• Maintains medical terminology skills and knowledge of third party payer regulations.
• Performs patient and customer relations.
• Completes other duties as assigned.

Skills

Communication skills

Detail orientation

Organizational skills

Multitasking

Customer service

Basic computer skills

Education

High School or GED

Associate degree

Bachelor’s degree

Job description

Position Summary

Performs patient registration. Provides insurance benefits interpretation and counseling. Maintains medical terminology skills and knowledge of third party payer regulations. Performs patient and customer relations. Completes other duties as assigned.

Minimum Requirements

• High School or equivalent (GED) or higher is required.
• Associate Degree: preferred
• Bachelors Degree: preferred
• 2 years Customer Service is required
• 1 to 2 years of Registration and/or Billing experience within a healthcare setting is preferred.
• Excellent communication (both written and oral), detail orientation, organization, and multitasking skills required.
• Basic computer skills

Pay Range

$16.00 - $22.86

Other Information

• Full time position
• Monday to Friday 8 to 5
• This is a call center position
• ECU Health

About ECU Health Medical Center

ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet® designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position. Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification. We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.