Patient Access Representative II

MUSC Health; Summerville (SC); Hybrid; USD 25,000 - 30,000; Part time

Job summary

Medical University of South Carolina's MUSC Children’s After Hours and Specialty Clinics in Summerville are seeking a PRN Patient Access/Front Desk representative. You will greet patients, schedule appointments, collect co-pays, and maintain accurate patient info while protecting confidentiality.

Hours vary, including days, evenings, weekends and holidays. This role requires excellent customer service and ability to work with a diverse care team in a busy outpatient setting.

Qualifications

• Greet patients and families; schedule appointments by phone or in person.
• Maintain accurate patient accounts and confidentiality.
• Interact with medical professionals and care teams from diverse backgrounds.

Responsibilities

• Greet and welcome patients and families; optimize experience and clinic efficiency.
• Schedule appointments by phone or in person; coordinate referrals.
• Collect co-pays and outstanding balances; maintain patient information.
• Protect patients' rights by confidentiality and privacy practices.
• Collaborate with care teams in a busy outpatient setting.

Skills

Customer service

Medical office experience

Call center

Education

Bachelor’s degree

High school diploma or GED

Tools

EMR access

Job description

Job Description Summary

MUSC Children’s After Hours and Specialty Clinics, we are a pediatric outpatient clinic that falls under the Shawn Jenkin’s Children’s Hospital at MUSC. During the day, we host a variety of pediatric subspecialists such as pediatric orthopedics, cardiology, and pulmonary, only to name a few. In addition to that, we provide a walk-in After Hours Care, which is a direct extension of our pediatric emergency department to serve our community during the hours when most pediatricians are closed.

Job Description Summary

MUSC Children’s After Hours and Specialty Clinics, we are a pediatric outpatient clinic that falls under the Shawn Jenkin’s Children’s Hospital at MUSC. During the day, we host a variety of pediatric subspecialists such as pediatric orthopedics, cardiology, and pulmonary, only to name a few. In addition to that, we provide a walk-in After Hours Care, which is a direct extension of our pediatric emergency department to serve our community during the hours when most pediatricians are closed.

This position requires variable shifts of day, evening, weekend and holiday coverage

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type

PRN

Cost Center

CC000254 CHS - After Hours & Specialty Clinics - Summerville (Offsite)

Pay Rate Type

Hourly

Pay Grade

Health-22

Scheduled Weekly Hours

8

Job Description

Greets and welcomes patients and families in person or on the telephone. Optimizes the patients’ experience and clinic efficiency time by scheduling appointments appropriately, either by phone or in person. Maintains patient accounts by obtaining, recording, and updating personal and financial information accurately and effectively. Collects Co-pays and prior patient balances. Protects patients' rights by maintaining confidentiality of personal and financial information. Position also involves customer service, message distribution, ancillary scheduling and referrals management. Ability to interact with medical professionals and other care team members from diverse cultures and backgrounds.

Hours of Operation: Shifts vary based on clinic needs

Specialty Clinic: Monday–Friday, 8:00 AM–4:30 PM

After Hours Care: Monday–Friday, 3:00 PM–10:00 PM

Weekends and holidays: 11:00 AM–8:00 PM

This position rotates shifts. An example schedule is as follows:

Week 1: Monday–Friday, 7:30 AM–4:00 PM

Week 2: Monday–Friday, 3:00 PM–10:30 PM

Week 3: Monday–Thursday, 8:30 AM–5:00 PM, plus weekend coverage

Additional Job Description

Bachelor’s degree from an accredited college/university; or a high school diploma or equivalent (GED) and two years of work experience in a Medical Office, Call Center, and/or customer service business environment and a minimum of 6 months satisfactory work experience in MUHA Patient Access, or at least 6 months of medical related work experience is required.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees