Patient Access Representative II

Sutter Health; San Francisco (CA); On-site; USD 48,000 - 68,000; Part time

Job summary

Sutter Health at CPMC Van Ness is seeking a Per Diem/Casual Patient Access Specialist who greets patients and registers them for care, obtaining essential information and financial clearance. The role emphasizes accurate data entry and strong customer service in a fast-paced hospital setting.

You will work in a multi-system environment, handle sensitive data, and collaborate with billing and clinical teams to ensure a smooth patient experience while maintaining EMTALA and confidentiality

Qualifications

• Requires HS Diploma or equivalent education/experience.
• 1 year experience in hospital/clinic environment or financial service setting preferred.
• Knowledge of insurance terminology and patient data handling.
• Ability to register and financially clear patients with accuracy.

Responsibilities

• Greet patients and family members at point of service.
• Register patients and obtain/verify information for financial clearance.
• Maintain and document data in patient registration systems.
• Provide excellent customer service and ensure compliant workflow.

Skills

Patient access

Financial counseling

EMTALA knowledge

Time management

Data entry

Verbal communication

Confidentiality handling

Education

HS Diploma

Tools

Patient registration system

Accounting systems

Document imaging

Job description

Schedule

Per Diem/Casual

Organization

CPMC-California Pacific Med Center Van Ness

Position Overview

Serves as the face to face point of contact for patients. This job is intended for use by positions employed by a hospital. Obtains all necessary information to register and financially clear patients. Greets patients/family members and obtains and/or verifies relevant information in the process of registering financially clearing patients for service delivery. Enhances the patient experience throughout all patient interactions by serving as the customer service point of contact at the point of service by demonstrating knowledge of Sutter's Health system and service offerings.

Education

HS Diploma or equivalent education/experience

Experience

1 year within a hospital or clinic environment, an insurance company, managed care organization or other financial service setting, performing financial counseling, financial clearance and/or customer service activities.

Skills And Knowledge

• General knowledge of patient access, financial counseling, functions in acute, and non-acute settings.
• Working knowledge and understanding of insurance and medical terminology.
• Emergency Medical Treatment and Active Labor Act (EMTALA) and Consent Laws knowledge.
• Time management skills and the ability to manage frequent in-person patient contacts while effective maintaining and documenting data in the patient registration systems.
• Demonstrated ability to work in multiple computer systems, such as patient registration/accounting systems, telephone consoles, document imaging, scanning, payment posting, proprietary payer websites and data quality monitoring, both accurately and efficiently.
• Possess verbal and written communication and active listening skills.
• Accuracy and attentiveness to detail.
• Decision making and problem solving skills.
• Must be able to work concurrently on a variety of tasks/projects in diverse environment.
• Ability to meet or exceed targeted customer service, productivity and quality standards.
• Computer proficiency skills.
• Requires the ability to work with and maintain confidential information.

Job Shift

Day/Evening/Night

Shift Hours

8

Days Of The Week

Friday, Monday, Thursday, Tuesday, Wednesday

Weekend Requirements

Rotating Weekends

Benefits

No

Unions

No

Position Status

Non-Exempt

Weekly Hours

0

Employee Status

Per Diem/Casual

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $35.08 to $49.10 / hour

The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.