Patient Access Representative II

Edward Elmhurst Health; Highland (IL); Hybrid; USD 41,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Tuition Reimbursement

Free Parking

Wellness Program

Paid Time Off

Retirement with Company Match

Job summary

The Patient Access Representative II at Highland Park Hospital handles registrations, scheduling appointments, and insurance verification to support patient access and care continuity. The role requires precise data entry, strong communication with patients and staff, and adherence to regulatory standards.

Education includes a high school diploma; one year of healthcare customer service experience is required.

Qualifications

• High school diploma or equivalent required; college degree preferred
• One year of customer service experience in a healthcare or health insurance setting required
• Basic knowledge of medical terminology and insurance terminology preferred

Responsibilities

• Process patient registrations and scheduling in a timely, accurate manner
• Verify insurance coverage and identify potential authorization requirements
• Triage patients or their representatives for financial counseling and assistance
• Maintain accurate electronic medical records in compliance with policies and regulations
• Provide responsive service to internal and external stakeholders as a healthcare access resource

Skills

Customer service

Communication

Medical terminology

Insurance terminology

Education

High school diploma

Job description

## Patient Access Representative IIApply: HPH Highland Park Hospital: Full time: Posted Today: R47790**Hourly Pay Range:**$19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.**Patient Access Representative II****Position Highlights:*** Position: Patient Access Representative II* Location: Highland Park, IL* Full Time (40 hours per week)* Hours: Sunday - Thursday 11:00pm to 7:30am, Rotating Weekends and Holidays* Required Travel: no**Job Summary:** The Patient Access Representative II is responsible for efficiently and accurately processing patient registrations, scheduling appointments, and verifying insurance coverage. This role plays a critical part in optimizing the patient experience and supporting the hospital's commitment to high-quality healthcare services.**What you will do:**• Act as an internal/external resource for all customer groups by providing access to healthcare services in accordance with established policies • Identify payment sources for all services provided; assist in collecting payments, and triage patients or their representatives for financial counseling • Maintain accurate electronic medical records and abide by all internal and governmental/regulatory compliance expectations**What you will need:** • Education: Education: High school diploma or equivalent required; college degree preferred • Certification: N/A • Experience: Experience: One-year customer service experience in a healthcare or health insurance related field required • Unique or Preferred Skills: Basic knowledge of medical terminology and insurance industry terminology preferred **Benefits (For full time or part time positions):*** Premium pay for eligible employees* Career Pathways to Promote Professional Growth and Development* Various Medical, Dental, Pet and Vision options* Tuition Reimbursement* Free Parking* Wellness Program Savings Plan* Health Savings Account Options* Retirement Options with Company Match* Paid Time Off and Holiday Pay* Community Involvement OpportunitiesEndeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its missioan to “help everyone in our communities be their best”.Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging—each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.