Patient Access Rep I - Scheduling - REMOTE - (Must reside in FL)

Florida Orthopaedic Institute; Florida; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Career growth

Job security

Job summary

Florida Orthopaedic Institute is seeking a Patient Access Representative I - Scheduling to gather patient demographics, benefits, and referral information in a call center setting. You will schedule appointments according to need and physician protocol, ensuring accuracy and compliance.

The role emphasizes strong customer service, effective communication, and the ability to multitask in a fast-paced environment while using Windows-based systems.

Qualifications

• High school diploma required.
• 1+ year of healthcare experience preferred.
• Registration, scheduling and benefits knowledge is helpful.
• Excellent customer service and communication skills.
• Detail oriented with strong accuracy.
• Able to multi-task and manage high call volumes.
• Working knowledge of Windows-based computers and typing.

Responsibilities

• Register new patients in the system with demographics and insurance details and referrals.
• Handle scheduling requests per physician and authorization protocols.
• Ensure compliance with company plans, policies and procedures.
• All other duties as assigned.

Skills

Customer service

Communication

Attention to detail

Multi-tasking

Typing

Windows OS

Education

High school diploma

Job description

Position Summary:

The Patient Access Representative I - Scheduling must obtain all information related to the appointment to include patient demographics, related benefit information and method of referral in a call center environment. They must schedule patients based on need and physician protocol.

Qualifications

• Candidate must be a high school graduate.
• 1 or more years of experience in a healthcare environment.
• Registration, scheduling, healthcare benefits experience helpful.
• Excellent customer service and communication skills.
• Must be detail oriented.
• Able to multi-task and handle high call volumes.
• Must have working knowledge of Windows based computer environment and typing skills.

Key Responsibilities

• Register all new patient in the computer system by obtaining patient demographics and insurance information and source of referral. Confirm and update all information from prior visit if needed.
• Handle all scheduling requests according to physician and authorization protocols
• Assure compliance with all company plans policies and procedures set forth by the Florida Orthopaedic Institute
• All other duties as assigned.

At FOI our goal is to provide our patients with world-class orthopedic care. Our mission of providing the best care encompasses not only the care the physician provides, but all medical and administrative aspects of the patients encounter with Florida Orthopaedic Institute (FOI) as well. Every staff member plays a vital role in this mission. We take pride in receiving the Patriot Award from the Department of Defense for the support that we give to National Guard and Reserve members who are employed by FOI. We are committed to encouraging a culture of inclusion reflective of the communities we serve, and we provide equal opportunity to all. Florida Orthopaedic Institute conforms to the spirit as well as to the letter of all applicable laws and regulations.

What We Offer

• Full time opportunities available, with room for career growth and advancement. Excellent job security and stability, to promote an optimal work life balance. Be part of this dynamic and growing high level Patient Access team!

Orthopaedic Solutions Management is a Drug Free Workplace

We are committed to maintaining a safe, healthy, and productive work environment. As part of this commitment, we operate as a drug-free workplace. All candidates will be required to undergo pre-employment drug screening and/or be subject to random drug testing in accordance with applicable laws and company policy.