Patient Access Representative I - Registration

Cleveland Clinic; Cleveland (OH); On-site; USD 38,000 - 45,000; Full time

Job summary

Cleveland Clinic Fairview Hospital seeks a Patient Access Representative I for a full-time role. This position involves delivering exceptional patient experiences through registration, information gathering, and payment collection. Ideal for entry-level candidates, it offers training opportunities across various departments in a prestigious healthcare setting.

Qualifications

• High School Diploma/GED and two years experience in customer-facing role OR Associate’s Degree and one year experience OR Bachelor’s Degree.
• Knowledge of medical terminology sufficient to understand physician orders.
• Basic PC software application knowledge.

Responsibilities

• Perform registration and obtain information about demographics, insurance, medical, and financial.
• Crosstrain to staff all areas of patient access.
• Act as a Super User and train new caregivers.

Skills

Customer Service

Communication

Medical Terminology

PC Software Proficiency

Education

High School Diploma/GED

Associate’s Degree

Bachelor’s Degree

Job description

Patient Access Representative I - Registration

Patient Access Representative I - Registration

1 week ago Be among the first 25 applicants

Join Cleveland Clinic Fairview Hospital and experience world-class healthcare at its best. Cleveland Clinic Fairview Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. On our team, you will provide stellar care at one of the top healthcare organizations in the nation.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Access Representative, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. You will assist them with everything from registration and information gathering to payment collection and insurance verification. This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic.

A caregiver in this position works days from 9:00AM - 5:30PM.

A caregiver who excels in this role will:

• Perform registration and obtain information about demographics, insurance, medical and financial.
• Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register.
• Function as a Super User and act as a resource for training of new caregivers.
• Provide registration and cash collection access in Epic.
  
  

Minimum qualifications for the ideal future caregiver include:

• High School Diploma/GED and two years of experience in a customer-facing role OR Associate’s Degree and one year of experience OR Bachelor’s Degree
• Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year
• Basic PC software application knowledge and ability to use multiple data systems
  
  

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

• Ability to communicate and exchange accurate information.
• Ability to perform work in a stationary position for extended periods.
• Ability to work with physical records or operate a computer or other office equipment.
• In some locations, ability to travel throughout the hospital system.
• In some locations ability to move up to 25 lbs.
  
  

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required
  
  

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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