Patient Access Representative I - Registration

Cleveland Clinic; Cleveland (OH); On-site; USD 30,000 - 40,000; Part time

Job summary

Cleveland Clinic is seeking a Patient Access Representative I for its Main Campus. This entry-level part-time position involves assisting patients with registration and information gathering while providing exceptional customer service. Candidates should have a high school diploma or equivalent and customer-facing experience. Evening shifts and rotating weekends are required.

Qualifications

• High School Diploma/GED with two years of customer-facing experience or an Associate’s Degree with one year of experience.
• Knowledge of medical terminology and basic PC skills required.

Responsibilities

• Perform registration and collect demographic, insurance, medical, and financial information.
• Crosstrain to staff all areas of patient access.
• Assist in training new caregivers.

Skills

Customer service

Communication

Basic PC software skills

Education

High School Diploma/GED

Associate’s Degree

Bachelor’s Degree

Job description

Patient Access Representative I - Registration

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Join Cleveland Clinic’s Main Campus, where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Access Representative, your responsibility is to deliver an exceptional experience to patients, families, and visitors, from entry to departure. You will assist with registration, information gathering, payment collection, and insurance verification. This role is a great stepping stone to other positions within Customer Service and various departments within Cleveland Clinic.

This position requires evening shifts from 5:00 PM to 11:30 PM, with rotating weekends and holidays.

A caregiver in this role will:

• Perform registration and collect demographic, insurance, medical, and financial information.
• Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED, and cash register.
• Function as a Super User and assist in training new caregivers.
• Provide registration and cash collection access in Epic.

Minimum qualifications include:

• High School Diploma/GED with two years of customer-facing experience OR an Associate’s Degree with one year of experience OR a Bachelor’s Degree.
• Knowledge of medical terminology sufficient to understand physician orders or completion of a relevant course within one year.
• Basic PC software skills and ability to use multiple data systems.

Our caregivers continue to create the best outcomes for patients across our facilities. Learn more about our benefits: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

• Ability to communicate and exchange accurate information.
• Ability to work in a stationary position for extended periods.
• Ability to handle physical records or operate office equipment.
• In some locations, ability to travel throughout the hospital system.
• Ability to lift up to 25 lbs in some locations.

Personal Protective Equipment:

• Follows standard precautions using PPE as required.

Salaries are based on market averages and do not reflect direct data from Cleveland Clinic. Candidates are encouraged to discuss salary specifics during the application process.

Additional Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Other
• Industry: Hospitals and Health Care

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