Patient Access Representative I - Emergency Department

ccf; United States; On-site; USD 38,000 - 58,000; Full time

Job summary

Join Cleveland Clinic Mercy Hospital in Canton as a Patient Access Representative I for the Emergency Department. You will handle registration, verify insurance and demographics, and assist patients from entry to discharge with a focus on exceptional service.

The role supports Epic workflows and cash collection, with evenings shifts and opportunities to cross-train across patient access areas, developing into broader hospital roles.

Qualifications

• HS or GED with 2+ years customer-facing experience.
• Knowledge of medical terminology sufficient to understand physician orders or completion of course within one year.
• Basic PC software knowledge and ability to use multiple data systems.
• Excellent communication, organizational and interpersonal skills.

Responsibilities

• Perform registration and obtain information about demographics, insurance, medical and financial.
• Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register.
• Function as a Super User and act as a resource for training of new caregivers.
• Provide registration and cash collection access in Epic.

Skills

Excellent communication

Organizational skills

Interpersonal skills

Education

High School Diploma/GED + 2 years customer-facing

Associate's Degree + 1 year

Bachelor's Degree

Tools

Epic

PC software (Microsoft Office)

Job description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Patient Access Representative I - Emergency Department

Location

Canton

Facility

Mercy Hospital

Department

Admitting and Registration-Cleveland Clinic Mercy Hospital

Job Code

U99943

Shift

Evenings

Schedule

3:00pm-11:30pm

Job Summary

Job Details

Join Cleveland Clinic Mercy Hospital and experience world‑class healthcare at its best. Officially becoming a full member of the Cleveland Clinic Health System in 2021, Mercy Hospital offers a wide variety of medical specialties to the communities in and around Stark County. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Access Representative, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. You will assist them with everything from registration and information gathering to payment collection and insurance verification. This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic.

A caregiver in this position works full-time, Mon‑Fri, 3:00pm-11:30pm. Every other weekend and 3 holidays per year.

A caregiver who excels in this role will:

• Perform registration and obtain information about demographics, insurance, medical and financial.
• Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register.
• Function as a Super User and act as a resource for training of new caregivers.
• Provide registration and cash collection access in Epic.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma/GED and two years of experience in a customer‑facing roleOR Associate's Degree and one year of experienceOR Bachelor's Degree
• Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year
• Basic PC software application knowledge and ability to use multiple data systems
• Excellent communication, organizational and interpersonal skills

Preferred qualifications for the ideal future caregiver include:

• Epic experience
• Healthcare registration experience

Physical Requirements:

• Ability to communicate and exchange accurate information.
• Ability to perform work in a stationary position for extended periods.
• Ability to work with physical records or operate a computer or other office equipment.
• In some locations, ability to travel throughout the hospital system.
• In some locations ability to move up to 25 lbs.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster .

Cleveland Clinic is pleased to be an equal employment opportunity employer.