Patient Access Representative I - Bluffton

Medical University of South Carolina; Bluffton, Northern (SC, KY); Hybrid; USD 2,066,000 - 3,031,000; Full time

Job summary

Medical University of South Carolina seeks an experienced front desk administrative professional to greet patients, manage the clinic appointment line, and maintain patient accounts. You will collect co-pays, register patients, and coordinate interpreter services to ensure smooth clinic operations.

The role emphasizes excellent customer service, accurate documentation, and collaboration with medical staff to optimize patient experience. 40-hour work weeks with hourly pay and MUHA affiliation.

Qualifications

• Bachelor’s degree or HS diploma with 2+ years in medical office or call center.
• Experience handling multiline phones and payments.
• Knowledge of patient registration and scheduling processes.

Responsibilities

• Greet patients and families in person or by phone and manage the clinic appointment line.
• Collect co-pays and outstanding balances from patients.
• Register patients, document information, and arrange interpreters as needed.

Skills

Customer service

Phone handling

Scheduling appointments

Cash handling

Education

Bachelor's degree

High school diploma or GED

Job description

Job Description Summary

Greets and welcomes patients and families in person or on the telephone. Optimizes the patients’ experience and clinic efficiency time by scheduling appointments appropriately, either by phone or in person. Maintains patient accounts by obtaining, recording, and updating personal and financial information accurately and effectively. Collects Co-pays and prior patient balances. Protects patients' rights by maintaining confidentiality of personal and financial information. Position also involves customer service, message distribution, ancillary scheduling and referrals management. Ability to interact with medical professionals and other care team members from diverse cultures and backgrounds.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type

Regular

Cost Center

CC005726 CHS - Bluffton Medical Pavilion (Offsite)

Pay Rate Type

Hourly

Pay Grade

Health-22

Scheduled Weekly Hours

40

Job Description

Provide administrative coverage at the front desk including monitoring the clinic appointment line to include scheduling appointments for clients from outside medical, hospital, correction systems. Answer multiline telephones. Take payments from clients for clinical services. Complete client registration, and documentation. Schedule interpreters for clients. Retrieve billing charges.

Additional Job Description

Bachelor’s degree from an accredited college/university; or a high school diploma or equivalent (GED) and two years of work experience in a Medical Office, Call Center, and/or customer service business environment and a minimum of 6 months satisfactory work experience in MUHA Patient Access, or at least 6 months of medical related work experience is required.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees