Patient Access Representative I

SSM Health; Centralia (IL); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Competitive pay and benefits

Career development opportunities

Supportive leadership and aCollabor at

Job summary

SSM Health St. Mary's Hospital - Centralia is seeking a Full Time Patient Access Representative to schedule procedures and register patients. You will gather demographics and insurance data, while guiding patients through pre-service requirements with clear, compassionate communication.

This role requires excellent customer service, basic computer skills, and experience with EHR. The position offers variable shifts, paid hourly wages, and a collaborative team environment at St. Mary's Centralia.

Qualifications

• Experience with EHR and patient registration preferred.
• Proficient computer skills and excellent customer service.
• Ability to handle a fast-paced, high-energy environment.

Responsibilities

• Gathers patient information and registers for procedures.
• Schedules procedures efficiently coordinating with staff and patients.
• Assists with insurance pre-certification/authorization processes.
• Counsels patients on pre-service requirements and instructions.
• Performs clerical and reception duties related to registration.
• Performs other duties as assigned.

Skills

EHR experience

Patient registration

Customer service

Proficient computer skills

Education

High School diploma/GED

10 years of work experience

Job description

It's more than a career, it's a calling.

IL-SSM Health St. Mary's Hospital - Centralia

Worker Type

Regular

Job Highlights

Join a team where your work matters - every moment, every patient, every community. At SSM Health, you’ll be empowered to grow, supported to thrive, and inspired to make a lasting impact.

Full Time Patient Access Representative - SSM Health

Schedule

Variable shifts between 5am and 11:00pm, to include every other weekend and holiday rotation.

Location

SSM Health St. Mary's Hospital - Centralia, IL

Qualifications

Experience with EHR and patient registration preferred, proficient computer skills, and excellent customer service skills

What Makes This Role Unique

This is a high-energy, fast-moving position that requires mindfulness, quick thinking, and exceptional communication skills. No two days are the same - you may be assisting a worried family member, collaborating with a nurse to expedite an urgent admission, or helping a patient understand their next steps.

If you thrive in an environment where teamwork, problem-solving, and human connection intersect, this role will be both challenging and deeply rewarding.

Why Join SSM Health

You will be part of a compassionate, mission-driven organization that values your growth and contribution. We offer:

• Competitive pay and benefits
• Career development opportunities within a large, integrated health system
• Supportive leadership and a collaborative team environment

Bring your heart for service and your talent for communication - and help us make every patient’s experience exceptional.

Pay Range

$18.00 - $24.62

Pay Rate Type

Hourly

SSM Health values the skills and talents that each team member brings to our organization. Compensation for this role is based on a variety of components including relevant experience, labor market, and other qualifications. The posted pay range for this position is what SSM Health reasonably expects, in good faith, to offer based on the circumstances at the time of posting. SSM Health may ultimately pay more or less than the posted range as permitted by law.

Job Summary

Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure.

Job Responsibilities and Requirements

Primary Responsibilities

• Gathers information from patient and enters into appropriate database. Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures.
• Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources. Coordinates and communicates schedules.
• Assists with coordination of activities related to insurance pre-certification/authorization.
• Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions.
• Performs clerical and reception duties associated with patient registration.
• Performs other duties as assigned.

Education

• High School diploma/GED or 10 years of work experience

Experience

• No experience required

Physical Requirements

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

Required Professional License And/Or Certifications

• None

Department

8701260033 PAS - St. Mary's Centralia

Work Shift

Variable Shift (United States of America)

Scheduled Weekly Hours

40

SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.