Patient Access Representative - Hudsonville

Trinity Health MI; Hudsonville (MI); On-site; USD 37,000 - 55,000; Full time

Job summary

Trinity Health MI is seeking a Patient Access Representative to greet patients and verify demographic, clinical, financial and insurance information during registration. You will enter data into the patient accounting system and collect signatures on forms, while imaging documents as needed.

You will also perform online insurance eligibility checks, notify patients of liabilities and refer appropriate cases to financial counseling.

Qualifications

• HS Diploma or equivalent
• HFMA CRCR or NAHAM CHAA required within one (1) year of hire.
• Medical terminology required & knowledge of diagnostic & procedural coding Insurance verification with the ability to explain benefits, secure necessary authorizations

Responsibilities

• Greet patients and family members and obtain/verify demographic, clinical, financial and insurance information during registration
• Enter patient/guarantor information into the patient accounting system and collect signatures on forms
• Image/copy registration documents and process signed physician orders
• Conduct online insurance eligibility/benefit verification on designated cases and notify patient/guarantor
• Collect patient liabilities and refer appropriate cases to financial counseling for follow-up and consultation
• Provide escort and directional support to patients, family members and visitors

Skills

Customer service experience

Education

High school diploma or equivalent

Job description

Description

The Patient Access Representative greets patients/family members and obtains and/or verifies demographic, clinical, financial and insurance information in the process of registering patients for service delivery, including the entry of patient/guarantor information in the patient accounting system, collection of patient signatures on all appropriate forms and the imaging/copying of registration documents. Obtains and processes signed physician orders, conducts online insurance eligibility/benefit verification on designated cases, notifies patient/guarantor and collects patient liabilities, and refers appropriate cases to financial counseling for follow-up and consultation. May provide escort and directional support to patients, family members and visitors.

Employment Type

Full time

Shift

The Patient Access Representative greets patients/family members and obtains and/or verifies demographic, clinical, financial and insurance information in the process of registering patients for service delivery, including the entry of patient/guarantor information in the patient accounting system, collection of patient signatures on all appropriate forms and the imaging/copying of registration documents. Obtains and processes signed physician orders, conducts online insurance eligibility/benefit verification on designated cases, notifies patient/guarantor and collects patient liabilities, and refers appropriate cases to financial counseling for follow-up and consultation. May provide escort and directional support to patients, family members and visitors.

Status

Full time - 40 hours per week

• Week 1: M-F 7:45am-4:15pm

Training

The first two weeks of training are M-F, 8a-430pm must be able to attend this*

Location

Onsite, Hudsonville

Minimum Qualifications

• 1 year customer service experience, required
• HS Diploma or equivalent
• HFMA CRCR or NAHAM CHAA required within one (1) year of hire.

Additional Qualifications

Medical terminology required & knowledge of diagnostic & procedural coding Insurance verification with the ability to explain benefits, secure necessary authorizations

Essential Functions

Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.

Work Focus: Researches, collects & analyzes information. Identifies opportunities, develops solutions, & leads through resolution. Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience. Responsible for distribution of analytical reports.

Process Focus: Utilizes multiple system applications to perform analysis, create reports & develop educational materials. Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized. Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.

Data Management & Analysis: Research & compiles information to support ad-hoc operational projects & initiatives. Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making. Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.

Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.