Patient Access Representative (Full-time; Variable Hours) - West Jefferson Medical Center Emergency Department

LCMC Health; Marrero (LA); On-site; USD 33,000 - 48,000; Full time

Job summary

LCMC Health in Louisiana seeks a Patient Access Representative in the Emergency Department to be the first point of contact for patients and families, delivering professionalism, empathy, and accuracy during urgent moments.

You will register and admit patients for emergency and walk-in services, create patient accounts, verify eligibility, and collect documents. This role requires teamwork with clinical staff to ensure smooth patient flow and proper placement.

Qualifications

• Must have strong customer service skills and a calm, compassionate presence.
• Ability to work accurately and efficiently in high-pressure environments.
• Team-oriented mindset with attention to detail.

Responsibilities

• Greet and assist patients and families in person and by phone.
• Register and admit patients for ED, walk-in, and non-scheduled services.
• Create or activate patient accounts and enter demographic and insurance information.
• Verify insurance eligibility and scan required documents.
• Support bed placement, transfers, and discharges with clinical teams.
• Explain financial responsibility, collect payments when appropriate, and connect to financial assistance.
• Coordinate with case management and providers for proper patient placement.
• Provide directions and guidance throughout the hospital.

Skills

Customer service

Calm presence

Attention to detail

Education

High School Diploma or GED

Job description

Your job is more than a job

Be the calm, capable first connection!

As a Patient Access Representative in the Emergency Department, you're often the first person patients and families interact with during urgent and stressful moments. You bring professionalism, empathy, and accuracy to every interaction - helping patients navigate registration, admissions, and next steps with confidence and care.

What You’ll Do:

• Greet and assist patients and families in person and by phone
• Register and admit patients for emergency, walk-in, and non-scheduled services
• Create or activate patient accounts and enter accurate demographic and insurance information
• Verify insurance eligibility and scan required documents
• Support bed placement, transfers, and discharges in collaboration with clinical teams
• Explain financial responsibility, collect payments when appropriate, and connect patients to financial assistance
• Coordinate with case management and providers to ensure proper patient placement
• Provide directions and guidance throughout the hospital as needed

What You Bring:

• Strong customer service skills and a calm, compassionate presence
• Ability to work accurately and efficiently in high-pressure situations
• Team mindset and attention to detail

Minimum Requirements:

• High School Diploma or GED (or 2 years of applicable experience in lieu of education)
• 2 years of customer service and/or healthcare experience

Make an impact when it matters most - every patient, every visit!

WORK SHIFT:

Variable Hours (United States of America)

LCMC Health is a community.

Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little "come on in" attitude is the foundation of LCMC Health's culture of everyday extraordinary

Your extras

• Deliver healthcare with heart.
• Give people a reason to smile.
• Put a little love in your work.
• Be honest and real, but with compassion.
• Bring some lagniappe into everything you do.
• Forget one-size-fits-all, think one-of-a-kind care.
• See opportunities, not problems - it's all about perspective.
• Cheerlead ideas, differences, and each other.
• Love what makes you, you - because we do

You are welcome here.

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

Simple things make the difference.

1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information.

2. To ensure quality care and service, we may use information on your application to verify your previous employment and background.

3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed.

4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.