Patient Access Representative - Full-Time, Float

Mercy; Perryville (MO); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Tuition assistance

Retirement plan match

Job summary

Mercy Hospital Perryville is seeking a Patient Access Representative to be the welcoming first contact for patients, ensuring compassionate, accurate service and data entry in the hospital system. You will handle scheduling, registrations, Verifications, and financial clearances, working with a dedicated team to support patients through their care journey.

Responsibilities include collecting precise patient information, navigating insurance guidelines, and maintaining strong communication with

Qualifications

• 1-3 years clerical experience preferred with medical terminology and insurance plans preferred.
• High School diploma required; some college helpful.
• Strong communication via phone and written skills; professional patient interactions.
• Excellent organizational skills and attention to detail in fast-paced environments.
• Familiarity with various computer systems; proficient with 10-key calculator.

Responsibilities

• Handle scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection.
• Ensure accurate patient data in the medical records and verify insurance details with carriers.
• Provide compassionate, efficient front-desk support and communicate with patients and providers.

Skills

Clerical experience

Medical terminology

Insurance knowledge

Effective communication

Organizational skills

Attention to detail

Accuracy under pressure

Computer literacy

10-key calculator

Team collaboration

Education

High School diploma

Some college helpful

Tools

10-key calculator

Computer systems

Job description

Find your calling at Mercy!

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy service standards.

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy service standards.

The Patient Access Representative will facilitate all components of the patients entrance in to any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated in to the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.

Position Details

Mercy Hospital Perry (Perryville, MO)

Patient Access Representative - Float

Shifts: Days/Evening/Nights with Rotating Holidays & Weekends

Hours: 40 hours/week

Qualifications

• Experience: 1-3 years clerical experience preferred. Experience with medical terminology and insurance plans preferred.
• Required Education: High School diploma required, some college helpful.
• Minimum skills, knowledge and ability requirements:
• Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.
• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
• Strong organizational skills; attention to detail
• Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.
• Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

keyword(s): Registration, clerical, front desk, support, administrative