Patient Access Representative (Days/Evening/Nights)

Mercy; United States; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Tuition assistance

Retirement plans matching

Job summary

Mercy Hospital Perry in Perryville, MO is seeking a Patient Access Representative to greet patients, schedule, verify benefits and secure financial clearance. You will ensure accurate data entry and coordinate with insurance and clinical teams while maintaining exceptional customer service.

The role includes float shifts across days, evenings, and nights with rotating holidays and weekends. High school diploma required; 1–3 years clerical experience preferred.

Qualifications

• 1–3 years clerical experience preferred.
• Experience with medical terminology and insurance plans preferred.
• High School diploma required; some college helpful.

Responsibilities

• Serve as first point of contact for Mercy patients with high service standards.
• Assist with scheduling, registration, benefit verification, pre-certification and financial clearance.
• Ensure accurate patient data is entered into the patient record.
• Coordinate with insurance carriers, clinicians and staff to support patient access.
• Maintain professional communication and attention to deadlines in a fast-paced environment.

Skills

Clerical experience

Communication

Telephone etiquette

Attention to detail

Data entry

Customer service

Education

High School diploma

Tools

10-key calculator

Electronic health record systems

Job description

Find your calling at Mercy! The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy service standards. The Patient Access Representative will facilitate all components of the patients entrance in to any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated in to the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.

Position Details:

Mercy Hospital Perry (Perryville, MO) Patient Access Representative - Float Shifts: Days/Evening/Nights with Rotating Holidays & Weekends Hours: 40 hours/week

Qualifications:

• Experience: 1-3 years clerical experience preferred.
• Experience with medical terminology and insurance plans preferred.
• Required Education: High School diploma required, some college helpful.
• Minimum skills, knowledge and ability requirements: Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.
• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
• Strong organizational skills; attention to detail Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.
• Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters.

At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion.

As we grow, you'll grow with us.

Transforming the Health of Our Communities

Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 195 years. It began with an Irish woman named Catherine McAuley, who was determined to help women and children in Dublin experiencing poverty. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill that dream. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, one of the first religious orders whose Sisters were free to walk among the poor and visit them in their homes. In 1843, the Sisters of Mercy came to the United States. In 1856, they traveled to St. Louis. In the years to come, they would establish hospitals throughout the Midwest. Many of these would join together in 1986 as Mercy.

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