Patient Access Representative -Full Time

The General Hospital Corporation; Oak Bluffs (MA); On-site; USD 39,000 - 52,000; Full time

Job summary

Mass General Brigham’s Martha's Vineyard Hospital is seeking a Patient Access Representative to maintain accurate patient registrations and insurance details at MVH. The role also includes cross-training to cover switchboard, ER greeter, and mail room tasks, ensuring smooth front-desk operations and patient-centric service.

The position emphasizes professional, courteous interactions with patients and adherence to established guidelines, with a primary focus on meeting patient needs.

Qualifications

• High School Diploma or Equivalent required
• 0-1 year experience preferred; public-facing experience preferred
• Can this role accept experience in lieu of a degree? No

Responsibilities

• Coordinate and perform all duties to ensure MVH registration system is up to date with correct patient information, verifying and confirming insurance data
• Cross-trained to cover switchboard/ER Greeter and mail room functions

Education

High School Diploma or Equivalent

Job description

Site: Martha's Vineyard Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary

The Patient Access Representative is responsible for:

• Coordinating and performing all duties to ensure that the MVH registration system is up to date with correct patient information. This includes utilizing all available tools to verify, enter, and confirm all insurance information.
• Additionally, the Patient Access Representative is cross-trained to cover the switchboard/ER Greeter and mail room functions.

All of these functions must be carried out in a professional and courteous manner that is consistent with the guidelines developed for this position. In all cases, meeting the needs of our patients will be the number one priority of this position.

Does this position require Patient Care? Yes

Qualifications

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? No

Experience

Prior experience working with the public preferred. 0-1 year required

Additional Job Details (if applicable)

• Remote Type
• Onsite
• Work Location
• One Hospital Road
• Scheduled Weekly Hours
• 40
• Employee Type
• Regular
• Work Shift
• Rotating (United States of America)
• Pay Range
• - /
• Grade
• SM1207

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

1550 Martha's Vineyard Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.