Patient Access Representative (FT Mon-Friday Days)

Medical Clinic of Houston, LLP; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Medical Clinic of Houston, LLP is seeking a Patient Access Representative to support front-desk operations, verify insurance, and collect payments during service at our Houston facility.

The role requires a friendly, professional demeanor, accurate demographics entry, and ability to work with physicians and business office staff to resolve coverage issues. Successful candidates have a year of medical office/registration/collections experience and strong numerical skills.

Qualifications

• High School diploma or equivalent.
• One year of experience in medical office, registration or collections.
• Ability to read and comprehend instructions.
• Ability to add, subtract, multiply, and divide.
• Ability to apply common sense understanding to carry out instructions furnished in written and oral form.
• Ability to deal with problems involving several variables in standardized situations.
• Professional Maturity, Responsible, Dependable, Flexibility, Intelligence, Energetic and Organized.

Responsibilities

• Greet all patients as they arrive in a friendly, courteous, and professional manner.
• Demonstrate and maintain a working knowledge of customer service principles and departmental expectations regarding customer service.
• Check for previous balances/payment history, collect co-payments, deductibles, or co-insurance.
• Work with Business Office collectors to assist with collecting old balances and work with physician office staff when patient benefits are not accepted at out facility.
• Perform insurance verification
• Calculate patient payments according to benefits.
• Perform other duties as assigned.
• Post payments to patient accounts accurately and in a timely manner.
• Balance out cash draw daily.

Skills

Customer service

Communication

Attention to detail

Problem solving

Education

High School diploma or equivalent

One year of experience in medical office/registration/collections

Ability to read and comprehend instructions

Ability to add, subtract, multiply, and divide

Ability to apply common sense understanding to carry out instructions furnished in written and oral form

Ability to deal with problems involving several variables in standardized situations

Professional Maturity, Responsible, Dependable, Flexibility, Intelligence, Energetic and Organized

Job description

Job Summary

The Patient Access Representative will be responsible for performing all functions necessary to accomplish the checking in/checking out of patients including insurance verification, entering demographics correctly and collecting at time of service.

• Greet all patients as they arrive in a friendly, courteous, and professional manner.
• Demonstrate and maintain a working knowledge of customer service principles and departmental expectations regarding customer service.
• Check for previous balances/payment history, collect co-payments, deductibles, or co-insurance.
• Work with Business Office collectors to assist with collecting old balances and work with physician office staff when patient benefits are not accepted at out facility.
• Perform insurance verification
• Calculate patient payments according to benefits.
• Perform other duties as assigned.
• Post payments to patient accounts accurately and in a timely manner.
• Balance out cash draw daily.

Job Description

Monday - Friday, Day Shift

Essential Responsibilities

• Greet all patients as they arrive in a friendly, courteous, and professional manner.
• Demonstrate and maintain a working knowledge of customer service principles and departmental expectations regarding customer service.
• Check for previous balances/payment history, collect co-payments, deductibles, or co-insurance.
• Work with Business Office collectors to assist with collecting old balances and work with physician office staff when patient benefits are not accepted at out facility.
• Perform insurance verification
• Calculate patient payments according to benefits.
• Perform other duties as assigned.
• Post payments to patient accounts accurately and in a timely manner.
• Balance out cash draw daily.

Education And Experience

• High School diploma or equivalent.
• One year of experience in medical office, registration or collections.
• Ability to read and comprehend instructions.
• Ability to add, subtract, multiply, and divide.
• Ability to apply common sense understanding to carry out instructions furnished in written and oral form.
• Ability to deal with problems involving several variables in standardized situations.
• Professional Maturity, Responsible, Dependable, Flexibility, Intelligence, Energetic and Organized.

Computer Skills

• Intermediate computer skills

Physical Requirements

• Continuous sitting.
• Frequent use of computer (repetitive fine hand manipulation).
• Occasional bending and twisting of neck and back, standing and/or walking, lifting/carrying of items up to 25 lbs.