Patient Access Representative (Front Desk)

Casper Medical Imaging & Outpatient Radiology; Casper (WY); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life and AD&D Insurance

Disability Insurance

Retirement Plans

Profit Sharing

Supplemental Insurance

Job summary

Casper Medical Imaging & Outpatient Radiology is looking for a Patient Access Representative. This role entails handling day-to-day administrative tasks like word processing, filing, and phone management while ensuring patient satisfaction. You will verify patient demographics, manage insurance information, and maintain a compliant environment.

The ideal candidate will have customer service experience in a medical context and a high school diploma. A course in Medical Terminology is preferred. Join our dedicated team in a bustling medical office setting.

Qualifications

• One year of experience in customer service or reception, preferably in a medical office setting.
• Knowledge of medical terminology and administrative processes.
• Ability to work well under pressure with minimal supervision.

Responsibilities

• Confirms patients’ demographics and insurance information.
• Follows clinic policies on safety and security.
• Explains financial requirements to patients and collects copays.
• Keeps the front desk and patient waiting areas organized.

Skills

Ability to use multi-line phone system

Ability to exercise diplomacy and tact

Ability to use spreadsheets and word processing software

Ability to type a minimum of 45 WPM

Ability to prevent and calm irate callers

Education

High school diploma or equivalent

Course in Medical Terminology (preferred)

Tools

Microsoft Office Suite

Job description

Basic Benefits

• Health
• Dental
• Vision
• Basic and Voluntary Life and AD&D
• Short- and Long-Term Disability
• Safe Harbor Retirement
• Profit Sharing Retirement
• Supplemental (Aflac)

Job Title

Patient Access Representative

Department

Clerical

Reports to

Patient Access Manager

Overtime Status

Non-exempt

Schedule

Monday – Friday 8:00 AM – 5:00 PM

Job Summary

This position is responsible for day-to-day administrative and general office duties including word processing, filing, faxing, and data entry. Receives incoming telephone calls in a prompt, courteous, and professional manner, and greets/assists patients in the same manner.

Primary Job Responsibilities

• Confirms patients’ demographics as well as insurance information to process their visit accurately.
• Follows all clinic policies on safety and security; maintains restricted areas safe by safeguarding keyless entry codes and computer system passwords in strict confidentiality.
• Complies with all HIPAA & CMS requirements as outlined in our annual compliance training.
• Explains financial requirements to the patients or responsible parties and collects copays as required.
• Reschedules patients as needed with corrected order forms.
• Schedules allowed walk-in exams.
• Responsible for keeping the front/back desk area and patient waiting areas, and office files clean and organized.
• Performs other duties as assigned.

Education

High school diploma or equivalent.

Experience

One year of experience in customer service or reception, preferably in a medical office setting.

Education/Certification/Licensing Requirements

• Prefer completion of a course in Medical Terminology.

Additional Requirements

• Willingness to work evenings and/or weekends as needed.
• Willingness to attend continuing education courses at the request of the employer.

Knowledge

• Knowledge of medical terminology and organization services.
• Knowledge of staff responsibilities to accurately direct callers.
• Knowledge of administrative processes, procedures & claims processing.
• Knowledge of basic math and modern office procedures.

Skills

• Ability to use multi-line phone system, including transferring calls and paging.
• Ability to exercise a high degree of diplomacy and tact while multi-tasking, organizing and scheduling patients.
• Ability to use spreadsheets and word processing software.
• Ability to type a minimum of 45 WPM and operate a 10-key calculator by touch.
• Adequate hearing to answer phone and speak with patients.
• Ability to speak clearly and loudly enough to be heard by callers and patients.

Abilities

• Ability to work well under pressure with minimal supervision.
• Ability to elicit appropriate information to route calls to the appropriate person.
• Ability to prevent, calm, and/or defuse irate callers and patients working with them to identify concerns and properly directs calls.
• Ability to competently use Microsoft Office, including Word, PowerPoint, Excel, and appropriate practice management software.

Equipment Operated

Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

Work Environment

Well-lighted medical office or reception area. Exposure to communicable diseases and other conditions related to clinic setting. Work may be stressful due to a busy office.

Mental/Physical Requirements

Must possess the physical and mental abilities to perform the tasks normally associated with patient access, involving sitting approximately 90% of the day with occasional standing, walking, reaching and lifting. Periodic stress occurs from handling many calls and dealing with patient requests.