Patient Access Representative (Evenings)

Riverside Medical Group.; Smithfield (VA); On-site; USD 35,000 - 45,000; Full time

Job summary

Riverside Medical Group. is looking for a Patient Access Representative for evening shifts at Riverside Smithfield Hospital in Virginia. This role involves obtaining and validating patient information, ensuring compliance, and delivering excellent customer service in a healthcare environment.

The ideal candidate possesses a high school diploma or GED and has experience in billing or customer service. This position is critical for maintaining patient safety and data integrity within the revenue cycle.

Qualifications

• Responsible for registration of all patient types within their department.
• Ensures all necessary demographic and financial data are obtained.
• Maintains strict confidentiality in all matters relating to patient PHI.

Responsibilities

• Obtains and validates patient information for registration.
• Handles patient inquiries related to registration.
• Calculates payment information for Time of Service collections.

Skills

Customer service

Patient registration

Billing

Compliance with EMTALA

Education

High School Diploma or GED

Job description

## Patient Access Representative (Evenings)Applylocations: Riverside Smithfield Hospital - Smithfield, VAtime type: Full timeposted on: Posted Todayjob requisition id: 2026-035019Smithfield, VirginiaOpening in early 2026, Riverside Smithfield Hospital brought high-quality healthcare closer to home for Isle of Wight County residents. Located on a beautifully landscaped 27-acre medical campus at **19339 Benn’s Grant Boulevard in Smithfield**, the new hospital provides modern facilities and comprehensive medical services to meet the growing needs of the community.The **200,000-square-foot, three-story facility** offers a range of essential healthcare services including an Emergency Department, Diagnostic Imaging Services, 38 Medical/Surgical beds, 12 Intensive Care Unit (ICU) beds and 4 Operating Rooms. Join our team and be a part of an exciting opportunity to shape the future of healthcare in Smithfield, delivering compassionate, patient-centered care in a state-of-the-art environment.**Hours:** 3:00 PM - 11:30 PM**Overview** Responsible for registration of all patient types within their department. Works daily reports and account work queues to ensure the integrity of registration data. The Patient Access representative is responsible for the delivery of critical components of the Revenue Cycle; understanding regulatory compliance, maintaining patient safety through correct patient identification practices, and providing excellent customer service. **What you will do*** Obtains or validates patient information and registers patients into the software system, while providing a high level of customer service.* Ensures all necessary demographic and financial data are obtained and documented into the system.* Maintains patient safety through the correct patient identification practices. Maintains strict confidentiality in all matters relating to patient PHI.* Works daily reports and account work queues to ensure the integrity of the registration data.* Handles patient inquires related to registration.* Calculates payment information, accepts funds and credit accounts accordingly for Time of Service collections.* Ensures EMTALA rules and regulations are strictly adhered to when registering patients through the ED and Obstetrics.* Completes forms and collects documents as needed based on the registration type.**Qualifications** **Education*** High School Diploma or GED, (Required)**Experience*** 1 year Billing/Customer Service/Patient Registration (Preferred)**Licenses and Certifications*** Certified Healthcare Access Associate (CHAA) - National Association of Healthcare Access Management (NAHAM) within 1 Year (Preferred)To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.