Patient Access Representative ER

Medical Center Health System; Odessa (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Medical Center Health System is seeking a Registration Specialist to support patient intake and financial services at our facilities. You will register patients, review account information, and explain forms to ensure accurate documentation and timely reimbursement.

The role emphasizes strong customer service, organization, and teamwork in a fast-paced medical setting, with responsibilities including counseling patients on billing and insurance details and maintaining compliant records.

Qualifications

• High School diploma or equivalent required.
• Prior experience in medical field preferred.
• Strong organizational abilities and attention to detail.
• Proficient in professional customer service and communications.

Responsibilities

• Register patients and obtain signatures on registration materials and forms.
• Review account information to optimize collections and reimbursement processes.
• Explain financial forms to patients and obtain signatures as needed.
• Provide financial counseling when appropriate and escalate issues to billing as required.
• Support point-of-service decisions to expedite registration and payment.

Skills

Organizational skills

Customer service

Communication skills

Keyboarding

Teamwork

Deadline management

Education

High School diploma or equivalent

Tools

Office software

Job description

This position conducts registration and obtains financial reimbursement for all patients accessing service at Medical Center Health System facilities or clinics. Reviews all account information to optimize collection efforts and system recording events to expedite reimbursement and compliance; resolves issues as they arise to promote point of service decisions. Performs financial counseling when appropriate. Explains and obtains signatures on legal forms and registration materials.

Position Summary

This position conducts registration and obtains financial reimbursement for all patients accessing service at Medical Center Health System facilities or clinics. Reviews all account information to optimize collection efforts and system recording events to expedite reimbursement and compliance; resolves issues as they arise to promote point of service decisions. Performs financial counseling when appropriate. Explains and obtains signatures on legal forms and registration materials.

Education

High School diploma or equivalent required.

Training And Experience

Prior experience in medical field preferred. (Knowledge of but not limited to admitting/registration process, customer service, receivables management, credit and collection laws, billing forms, medical billing regulations, insurance benefit calculations, HMO/PPO contracts, third party funding resources.)

Required

Job Knowledge: Requires strong organizational abilities, proficiency in Professional Customer Service, oral and written communications, accurate and efficient keyboarding with strong competencies in the use of common office software applications. Ability to maintain calm temperament under fast paced and/or stressful working conditions. Requires effective teamwork skills and the ability to meet deadlines and productivity standards.

Preferred

Previous cash collections experience is preferred. Prior insurance knowledge preferred. Prior experience related to financial or medical background preferred.