Patient Access Representative - Emergency Registration

gmh; Atlanta (GA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid time off

Tuition reimbursement

Job summary

Grady Health System in Atlanta, GA is hiring a Patient Access Representative responsible for the intake and patient registration process. You will interview patients, schedule appointments, verify insurance, post charges, and collect payments at the point of service.

Accurate data entry and adherence to guidelines are essential. The role requires 1 year+ of customer service experience, typing 30–35 WPM, and basic computer skills.

Qualifications

• 1 year+ of customer service experience.
• High School/GED required.
• Ability to type 30–35 WPM and basic computer skills.

Responsibilities

• Handle patient intake and registration accurately.
• Conduct patient interviews and schedule appointments.
• Verify insurance information and post charges when applicable.
• Compute amounts due from patients and collect POS payments.
• Enter demographic information into the hospital system with accuracy.
• Ensure compliance with regulatory guidelines and policies.

Skills

Customer service

Typing 30-35 WPM

Data entry

Education

High School/GED

Tools

Word

Excel

Job description

Whatever the role, everyone at Grady is part of something bigger. Choosing a career at Grady is choosing to be part of a legacy of service and commitment to our communities. If you want to make a difference, we want to hear from you.

Job Summary

LOCATION : Atlanta, GA

STATUS : FTE

SCHEDULE : 7pm-5:30pm

Patient Access Representative is responsible for the intake and patient registration process. Conducts accurate patient interviews, schedules appointment, enters correct patient demographics, verifies third party payers' information, accurately posts charges when applicable, calculates the amounts due from the patient FPL's at POS, and balances and deposits daily collections. Performing these duties accurately and efficiently is critical to optimizing the hospital revenue. Performs multi-task clinic duties to ensure efficiency in daily operations. Performs all duties in accordance with all regulatory guidelines and the Grady Health System's vision, mission, philosophy, policies and procedures, while focusing on Excellence Customer Service.

Accurately identifies patients during the check-in/arrival process, promoting patient safety and preventing duplicate patient record creation in the hospital's information systems.

Calculates the amounts due from the patient and performs point-of-service payment collections.

Ensures each patient has presented identification of Certificate of Identification and signs an Authorization of Treatment.

Enters patient demographic information into the hospital's information system in line with department accuracy standards.

Appropriately identifies, adds and verifies insurance information on patient accounts.

Explains and obtains signatures for consents, other required documents and adheres to regulatory requirements and department-specific procedures.

Accurately schedules patient appointments.

Verifies patient financial responsibility including deductibles, co-insurance, and co-payments by reviewing the patient FPL's (Federal Poverty Level) status for self pay via insurance cards, and on-line software.

Accurately performs the Filing Order functions in accordance with the birthday/gender rule and other third party payer requirements and any applicable comments within the Epic System.

Conducts accurate patient Interviews.

Verifies third party payer information and obtains authorizations/pre-certifications.

Performs other duties as assigned.

Must be able to accurately types 30 - 35 WPM and possess knowledge of basic computer software, e.g., Word and Excel.

QUALIFICATIONS

• 1 year + of customer service experience

EDUCATION

High School/GED

Core Competencies

These competencies reflect the values and behaviors expected of all Grady team members, regardless of role. They ensure that every employee contributes to safe, high-quality care, positive patient experience, and a collaborative work environment.

• 1. Patient-Centered Care - Demonstrates a commitment to delivering safe, compassionate, and high-quality care that prioritizes the well-being and satisfaction of patients and their families.
• 2. Integrity & Accountability - Acts ethically, maintains confidentiality, and accepts responsibility for actions, decisions, and outcomes.
• 3. Collaboration & Teamwork - Builds positive relationships, works effectively across departments, and supports colleagues to achieve shared goals.
• 4. Communication - Communicates clearly, respectfully, and effectively with patients, families, colleagues, and leadership.
• 5. Respect & Inclusion - Creates an inclusive environment by valuing diversity, treating others with dignity, and ensuring equitable care and opportunities for all.
• 6. Quality & Safety - Adheres to best practices, regulatory standards, and policies to ensure safe, reliable, and high-quality outcomes.
• 7. Adaptability & Resilience - Responds effectively to change, remains flexible in dynamic situations, and demonstrates resilience under pressure.
• 8. Continuous Improvement - Seeks opportunities to improve processes, skills, and outcomes through innovation, learning, and feedback.
• 9. Leadership & Professionalism - Inspires, guides, and develops individuals and teams while modeling professionalism, fairness, and transparency.
• 10. Leadership & Professionalism - In any given manner.

Grady Total Rewards

At Grady, we believe in supporting the health, well-being, and growth of every team member. Our Total Rewards package is designed to provide competitive pay and comprehensive benefits that make a difference in your life and career, including:

• Health & Wellness: Medical, dental, vision, and prescription drug coverage.
• Financial Security: Retirement savings plans with employer contributions, life insurance and disability coverage.
• Work-Life Balance: Paid time off, holidays, and family leave benefits.
• Career Growth: Tuition reimbursement, professional development programs, and oppor