Patient Access Representative - Emergency Department - Part Time

GLH Geisinger Lewistown Hospital; EUA; Presencial; USD 19 000 - 23 000; Tempo parcial

Resumo da oferta

Geisinger Lewistown Hospital is seeking a Regular, part-time Front Desk/Office Support role to provide frontline assistance in the department. You will greet and register patients, verify demographics, schedule follow-ups, and assist with referrals and pre-certifications as needed.

The position requires a high school diploma (GED acceptable) and at least 1 year of related experience. A strong emphasis on confidentiality, patient service, and accurate financial communications is essential.

Qualificações

• High School Diploma or GED required.
• Minimum 1 year related work experience preferred.
• Strong administration and clerical skills with attention to confidentiality.

Responsabilidades

• Check in patients for appointments and verify demographics.
• Monitor patient wait times and communicate changes to patients.
• Read and interpret insurance responses and assign primary/secondary/tertiary coverage.
• Obtain signatures and disclose privacy information per regulations.
• Explain financial obligations and collect fees at time of service.
• Schedule follow-up appointments and coordinate referrals as needed.
• Process multi-channel messages regarding appointments, referrals, prescriptions, and complaints.
• Post cash following department guidelines and maintain HIPAA compliance.

Conhecimentos

Clerical I

Communication

Customer Service

Office Politics

Confidentiality

Formação académica

High School Diploma or Equivalent (GED)

Descrição da oferta de emprego

Location

Geisinger Lewistown Hospital (GLH)

Shift

Rotation (United States of America)

Scheduled Weekly Hours

20

Worker Type

Regular

Exemption Status

No

Job Summary

Responsible for front line support to the department. Coordinates and performs front line office activities in an effective and efficient manner for the department. Greets and registers incoming patients, supports the patient check out process and schedules future appointments as applicable.

Job Duties

• Responsible for checking patients in for appointments and accurately verifying demographics.
• Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary.
• Reads and interprets insurance responses.
• Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter.
• Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures.
• Communicates financial obligations to patients and collects fees at time of service as appropriate.
• Communicates the purpose of and completes all necessary regulatory forms with patient.
• Completes patient's visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible.
• Processes multi-channel messages related to patient and/or physician requests regarding: appointments, referrals, prescriptions, and complaints.
• Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.
• Performs cash posting following department guidelines.
• Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality and patient rights.
• Independently works work queues to ensure timely resolution of all accounts.
• Maintain productivity and quality performance expectations.
• Must maintain high regard for confidentiality.
• Accurately performs medical record maintenance and releases.
• Assists with referrals and pre-certifications, at the time of encounter.
• Properly utilizes and maintains patient recall and reschedule lists.

Work Environment

Work is typically performed in an office environment.

Accountability

Accountable for satisfying all job specific obligations and complying with all organization policies and procedures.

Additional Information

The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details

Education

High School Diploma or Equivalent (GED)- (Required)

Experience

Minimum of 1 year-Related work experience (Preferred)

Certification(s) and License(s)

Skills

Clerical I, Communication, Customer Service, Office Politics And Confidentiality

OUR PURPOSE & VALUES

Everything we do is about caring for our patients, our members, our Geisinger family and our communities.

KINDNESS

We strive to treat everyone as we would hope to be treated ourselves.

EXCELLENCE

We treasure colleagues who humbly strive for excellence.

LEARNING

We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

INNOVATION

We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

SAFETY

We provide a safe environment for our patients and members and the Geisinger family.

Benefits

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Geisinger Overview

Geisinger is committed to making better health easier for the more than 1 million people it serves. Founded more than 100 years ago by Abigail Geisinger, the system now includes nine hospital campuses, a 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,600 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually.

Benefits Repeated

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and benefits for domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

Contact

For more information, visit www.geisinger.org, or connect with us on Facebook, Instagram, LinkedIn and Twitter.

Additional Notes

* Does not qualify for J-1 waiver. We are an Affi… Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.