Patient Access Rep-Flex

GC Geisinger Clinic; Lewistown (Mifflin County); On-site; USD 21,000 - 26,000; Full time

Job summary

Geisinger Lewistown Multi-Specialty Clinic is seeking a front line office assistant to support daily operations in a busy outpatient setting. You will greet patients, check them in, schedule follow-ups, and help with billing and referrals.

Responsibilities include verifying demographics, processing insurance responses, collecting payments, maintaining accurate medical records, and ensuring HIPAA compliance while delivering compassionate service.

Qualifications

• High School Diploma or GED required.
• Minimum of 1 year related work experience preferred.
• Skills include clerical tasks, communication, customer service and confidentiality.

Responsibilities

• Greet and register patients, support check-in/out and scheduling of appointments.
• Verify demographics and processing of insurance responses and financial disclosures.
• Process referrals, prescriptions, and multi-channel messages.
• Maintain HIPAA compliance and patient confidentiality.
• Assist with medical record maintenance and follow-up scheduling.

Skills

Clerical

Communication

Customer Service

Confidentiality

Education

High School Diploma or GED

Job description

Location: Geisinger Multi-Specialty Clinic Lewistown Shift: Days (United States of America) Scheduled Weekly Hours: 0 Worker Type: Regular Exemption Status: No

Job Summary

Responsible for front line support to the department. Coordinates and performs front line office activities in an effective and efficient manner for the department. Greets and registers incoming patients, supports the patient check out process and schedules future appointments as applicable.

Job Duties

Responsible for checking patients in for appointments and accurately verifying demographics. Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary. Reads and interprets insurance responses. Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter. Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures. Communicates financial obligations to patients and collects fees at time of service as appropriate. Communicates the purpose of and completes all necessary regulatory forms with patient. Completes patient's visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible. Processes multi-channel messages related to patient and/or physician requests regarding: appointments, referrals, prescriptions, and complaints. Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly. Performs cash posting following department guidelines. Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality and patient rights. Independently works work queues to ensure timely resolution of all accounts. Maintain productivity and quality performance expectations Must maintain high regard for confidentiality. Accurately performs medical record maintenance and releases. Assists with referrals and pre-certifications, at the time of encounter. Properly utilizes and maintains patient recall and reschedule lists. Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details

• Education: High School Diploma or Equivalent (GED)- (Required)
• Experience: Minimum of 1 year-Related work experience (Preferred)
• Certification(s) and License(s):
• Skills: Clerical I, Communication, Customer Service, Office Politics And Confidentiality

OUR PURPOSE & VALUES

• Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.
• KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
• EXCELLENCE: We treasure colleagues who humbly strive for excellence.
• LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
• INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
• SAFETY: We provide a safe environment for our patients and members and the Geisinger family. We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Geisinger is committed to making better health easier for the more than 1 million people it serves. Founded more than 100 years ago by Abigail Geisinger, the system now includes nine hospital campuses, a 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,600 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually.

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and benefits for domestic partners.

For more information, visit www.geisinger.org, or connect with us on Facebook, Instagram, LinkedIn and Twitter.

* Does not qualify for J-1 waiver.

We are an Affirmitive Action, Equal Opportunity Employer.

Women and Minorities are Encouraged to Apply.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.